Account Manager

Sharaf DG; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in retail is seeking an Account Manager to enhance brand relationships and drive profitability. This role involves managing vendor partnerships, overseeing product lines, and ensuring operational efficiency. Candidates should have 4-6 years of experience in key account management and an MBA in Sales and Marketing.

Qualifications

• 4-6 years in key account management.
• Experience in launching concepts and revenue management.

Responsibilities

• Responsible for P&L of assigned account.
• Onboarding new brands and overseeing the process.
• Drive market share and maintain relationships with vendors.

Skills

Planning and organizing

Analytical skills

Communication

Negotiation

Presentation

Education

MBA in Sales and Marketing

Job description

Job Summary & Purpose:

Sharaf DG team is looking for a bright, customer-obsessed, driven, and creative candidate to join our team. An Account Manager within the respective category will focus on selection expansion, managing brand relationships, driving both topline and bottom-line growth, and establishing operational hygiene. The incumbent will have end-to-end ownership of the allocated portfolio of brands and subcategories, responsible for delivering growth and profitability.

You will interface internally across functions and be responsible for all aspects of the vendor's business with Sharaf DG. You will engage directly with vendors to optimize the product line for the respective category. You will utilize a wide range of skills and work across major functional areas such as merchandising, buying, inventory management, finance, operations, and online marketing to drive performance and create key strategic vendor partnerships. This role focuses on the strategic and operational aspects of managing customer relationships with our vendors.

You will conceive, create, and analyze a wide range of marketing and site merchandising efforts, including marketing campaigns to grow product transactions, brand awareness, customer conversion, and revenue. You will also analyze strategic and operational aspects of their business with Sharaf DG, including root cause analysis of issues and opportunities affecting the vendor's business.

Key Performance Areas (KPAs) & Principal Accountabilities:

1. Responsible for the P&L of the assigned account, with end-to-end ownership of driving portfolio AOP revenue and profitably.
2. Onboarding new brands, identifying selection gaps, and addressing them through business development; overseeing the onboarding process end-to-end.
3. Work closely with accounts to develop win-win relationships by ensuring stock, promoter, and pricing availability with quality products.
4. Drive market share of each account as per organizational guidelines.
5. Ensure cross-functional seamlessness between brand partners, operations, and backend support functions.
6. Measure, track, and analyze key account metrics to improve revenue and margins.
7. Serve as a key point of contact for clients and internal teams.
8. Maintain strong relationships with vendor partners and brands, ensuring timely supply of merchandise and assortment buildup for marquee events.
9. Conduct timely internal and external brand partner business reviews.
10. Establish operational hygiene by setting up and adhering to cross-functional SOPs.
11. Achieve monetization targets for marketing investments with brands.

Requirements:

• Experience: 4–6 years in key account management, including launching concepts, managing categories, and revenue management.
• Educational Qualification: Post Graduate; MBA in Sales and Marketing is desirable.

Skills & Abilities:

• Strong planning and organizing skills
• Analytical and problem-solving skills
• Excellent communication skills
• Negotiation and presentation skills