Hostess

Minor Hotels; United Arab Emirates; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Service Associate to enhance the dining experience. This role involves greeting guests, managing reservations, and ensuring exceptional service throughout their visit. The ideal candidate will possess strong communication skills and a keen eye for detail, ensuring operational excellence and guest satisfaction. Join a dynamic team where your contributions will directly impact the guest experience and the overall success of the restaurant. If you thrive in a fast-paced environment and are passionate about providing outstanding service, this opportunity is perfect for you.

Qualifications

• Previous experience in Food & Beverage/Restaurant operation.
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.

Responsibilities

• Greeting guests and managing their seating preferences.
• Engaging with guests to ensure satisfaction with food and service.
• Responding to complaints and helping to resolve them.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Company Description

For travellers seeking freedom, independence and space. Oaks Hotels & Resorts offers spacious contemporary serviced studios and suites across Australia, New Zealand, Asia and the Middle East. Effortless short or long stays unfold with peace of mind and all the essential comforts.

Job Description

• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing great customer service.
  
  

Qualifications

• Previous experience in Food & Beverage/Restaurant operation
• Eye for detail to achieve operational excellence
• Excellent guest service skills
• Excellent English skills