Passenger Assistance Officer (Taxi Services)

TERRACOTTA MANPOWER SERVICES - SOLE PROPRIETORSHIP; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is looking for dedicated Passenger Assistance Officers to enhance their limousine taxi services. This role is crucial for ensuring a seamless transportation experience for passengers. You will be responsible for coordinating taxi availability, managing queues, and promoting services, all while maintaining a high standard of customer service. The ideal candidate will possess strong communication skills and the ability to thrive in a fast-paced environment. Join a team that values professionalism and customer satisfaction, and contribute to delivering exceptional service in the vibrant city of Dubai.

Qualifications

• 1-3 years of experience in customer service or transportation assistance.
• Ability to work in a fast-paced environment.

Responsibilities

• Coordinate taxi availability and manage passenger queues.
• Promote limousine services and provide customer assistance.
• Submit daily reports on operations and ensure compliance.

Skills

Customer Service

Communication Skills

English Proficiency

Professional Appearance

Multi-tasking

Job description

Job Location: Dubai, United Arab Emirates

Salary: AED 3000/- (All inclusive)

Shift: Rotational, including weekends and holidays as per operational requirements.

Job Title: Passenger Assistance Officer (Limousine taxi services)

Job Summary:
We are seeking dedicated and customer-focused Passenger Assistance Officers to oversee limousine taxi services at designated locations. The role involves coordinating taxi availability, managing passenger queues, promoting the service, and ensuring a seamless transportation experience. Candidates must demonstrate excellent communication skills, professionalism, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Ensure limousine taxi availability by coordinating with the control center.
• Assist passengers with boarding and exiting vehicles safely.
• Address passenger inquiries and provide information about services.
• Organize and manage the limousine taxi queue efficiently.
• Maintain a smooth flow of passengers while ensuring fairness in the queuing process.
• Handle any queue-related concerns or disputes professionally.

On-Site Promotion & Customer Service:

• Promote limousine taxi services to potential customers.
• Provide clear details on pricing, destinations, and benefits of the service.
• Maintain a professional and courteous demeanor at all times.

Reporting & Compliance:

• Submit daily reports detailing passenger interactions, taxi availability, and operational issues.
• Adhere to company guidelines, including dress code and service standards.
• Ensure compliance with local transportation regulations and client requirements.

Desired Candidate Profile:

• Minimum 1-3 years of experience in customer service, hospitality, or transportation assistance.
• Strong communication skills with English proficiency (additional languages are a plus).
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Professional appearance and customer-oriented attitude.
• Flexibility to work in various locations based on client needs.

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Company: TERRACOTTA MANPOWER SERVICES - SOLE PROPRIETORSHIP

Our Vision: At Terracotta, we create opportunities for people to reach their potential. This includes our clients, candidates, and employees. Our values of passion, determination, teamwork, enjoyment, and making a difference are integral to our business.