Assistant Learning & Development Manager

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Abu Dhabi is seeking an Assistant Learning & Development Manager to oversee training programs and ensure high standards of learning. The role involves coordinating training activities, supporting departmental trainers, and maintaining training resources. The ideal candidate will have extensive hospitality experience, excellent communication skills, and a proactive approach to training and development.

Qualifications

• Extensive experience in the hospitality industry; previous training experience is essential.
• Confident and dynamic public speaker, able to communicate effectively.
• Proficient in MS Office, with advanced skills in Excel and PowerPoint.

Responsibilities

• Creating, implementing, and facilitating training programs.
• Coordinating and executing all training activities within the hotel.
• Monitoring training expenses to meet hotel needs within budget.

Skills

Public Speaking

Communication

Relationship Building

Organizational Skills

Attention to Detail

Tools

MS Office

Job description

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi / within the People & Culture Department, the Assistant Learning & Development Manager is responsible for creation, implementation, and facilitation of all colleagues' training and learning programs. The Assistant Learning & Development Manager reports to the Learning & Development Manager / Director of L&D.

As Assistant Learning & Development Manager, you will be responsible for the following duties:

1. Communicating and maintaining Emirates Palace Mandarin Oriental Hotel Group's Learning & Development standards.
2. Supporting all efforts to enliven our Company's Mission, Values, and Legendary Quality Experiences throughout the hotel.
3. Assisting with the development and implementation of the hotel L&D plan and ensuring the Departmental training plans are in line with the L&D Hotel Plan and reflect business priorities.
4. Coordinating, executing, and following up on all training activities within the hotel.
5. Maintaining an ongoing L&D calendar for the hotel and ensuring learning resources and opportunities are maximized. Proactively collecting training nominations for all programs and sending joining instructions in a timely manner.
6. Providing a creative, fun, and engaging environment for training sessions such as Move-In orientation, product knowledge, and other new hire programs.
7. Assisting in facilitation of continuous customer service training as outlined by LQEs, Forbes, etc., on an as-needed basis.
8. Managing the train tracker with all compliance and mandatory trainings for different levels.
9. Performing administrative tasks to maintain records, reports, supplies, training materials, and the L&D library.
10. Managing online learning through the Loop platform.
11. Monitoring training expenses to meet hotel needs within budget guidelines.
12. Maintaining orderliness and cleanliness of the office and training venues.
13. Participating in the monthly Department Trainers meeting, taking minutes, and ensuring prompt distribution.
14. Supporting and developing departmental trainers as needed.
15. Coordinating, conducting, or facilitating product knowledge tests and in-house audits to ensure standards are met.
16. Assisting in colleague recognition initiatives.
17. Performing any additional duties assigned by the Director of L&D and L&D Manager, and supporting People & Culture initiatives.
18. Conducting oneself professionally to reflect high standards of Emirates Palace Mandarin Oriental and Mandarin Oriental Hotel Group.

As Assistant Learning & Development Manager, we expect from you:

• Extensive experience in the hospitality industry; previous training experience is essential.
• Confident and dynamic public speaker, able to communicate effectively at all organizational levels.
• Excellent written and verbal communication skills.
• Ability to train, motivate, evaluate, and mentor colleagues.
• Strong relationship-building skills with confidentiality maintained at all times.
• Enthusiastic, positive personality with the ability to build trust.
• Creative, effective team player with professionalism, energy, and determination.
• Proven organizational skills, able to work independently and meet deadlines.
• Proficient in MS Office, with advanced skills in Excel and PowerPoint.
• Ability to multitask and pay great attention to detail.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• HR
• Human Relations
• Industrial Relations

Keywords

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