Customer Relationship Officer | Abu Dhabi, UAE

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading bank in Abu Dhabi is seeking a Customer Relationship Officer to manage products and services for Institutional Banking customers. The role involves ensuring quality service delivery, maintaining operational controls, and improving financial services. Candidates should have a strong understanding of banking products, regulations, and customer service standards.

Qualifications

• Broad knowledge of ADIB's Retail Banking financial products & services.
• Good knowledge of UAE banking practices, regulations, & risks.

Responsibilities

• Handle inquiries related to deposit and finance accounts.
• Sell and cross-sell ADIB's products and promote the bank's image.
• Manage subordinates, plan their training and appraisals.

Skills

Training

Sales

Management Information

Computer

Job description

Customer Relationship Officer

ADIB - Abu Dhabi Islamic Bank Abu Dhabi, United Arab Emirates

Job Description

Role: Customer Relationship Officer

Location: RB-AUH East & Al Dhafra Region (Al Shamkha Branch)

Role Purpose:

Managing products and service functions related to Institutional Banking customers to ensure the delivery of quality service, projecting the warm image of ADIB, maintaining operational controls, and continuously improving financial services and operational efficiency.

Responsibilities:

1. Deposit account documentation: Handle inquiries related to deposit accounts, including opening and closing accounts, ensuring proper completion of forms, observing KYC policies and CB instructions.
2. Finance account documentation: Handle inquiries related to finance and covered cards, maintain customer files, prepare finance applications, obtain approvals, input data into the system, and ensure proper form completion.
3. Sales - Management of service delivery: Sell and cross-sell ADIB's products and promote the bank's image.
4. Staff Management and coordination: Manage subordinates, plan their training and appraisals.
5. Perform other tasks as specified by management.

Specialist Skills / Technical Knowledge Required:

• Broad knowledge of ADIB's Retail Banking financial products & services
• Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations, & risks
• Knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other authorities
• Awareness of competitors in the local market
• Understanding of service standards
• Training and sales skills
• Management Information skills
• Computer skills

Additional Information

More jobs from ADIB - Abu Dhabi Islamic Bank

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.