Housekeeping Supervisor

Rotana Hotel; Fujairah City; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector seeks a passionate Housekeeping Supervisor dedicated to delivering exceptional guest experiences. In this dynamic role, you will lead a team of Housekeeping Attendants, ensuring the highest standards of cleanliness and operational efficiency. If you thrive in a fast-paced environment and possess strong interpersonal skills, this opportunity offers a chance to make a significant impact while working with a diverse team. Join us to create memorable experiences for our guests and contribute to a culture of excellence.

Qualifications

• Diploma or vocational training in hospitality is preferred.
• Previous minor supervisory experience in Housekeeping is essential.

Responsibilities

• Supervise Housekeeping Attendants to ensure cleanliness standards.
• Inspect cleaned areas and manage inventory of supplies.
• Train and assist Housekeeping Attendants.

Skills

Customer Service

Problem Solving

Effective Communication

Teamwork

Education

Diploma in Hospitality

Tools

Opera

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Housekeeping Supervisor, you will supervise the team of Housekeeping Attendants to achieve operational objectives while ensuring that the hotel's standards of cleanliness and maintenance meet the specified requirements. Your key responsibilities will include:

1. Preparing Housekeeping Attendants' job assignments
2. Issuing keys and supplies to Housekeeping Attendants
3. Noting VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and taking appropriate actions
4. Attending daily meetings and receiving special instructions
5. Checking out rooms before reporting them as vacant
6. Handling special guest requests and executing them
7. Inspecting cleaned areas using checklists to ensure cleanliness, proper supplies, and reporting repairs
8. Filling out reports and handing over found articles to the lost and found department
9. Supervising cleaning of guest rooms, corridors, and stairwells
10. Training and assisting Housekeeping Attendants and advising supervisors on performance
11. Assisting with inventory management and ensuring proper handling and maintenance of housekeeping equipment

Desired Candidate Profile

Education, Qualifications & Experiences

Ideally, you should have a diploma or vocational training in hospitality with previous minor supervisory experience within a hotel’s Housekeeping Department. Good command of written and spoken English, along with strong interpersonal and problem-solving skills, are essential. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate will be friendly, caring, culturally sensitive, and detail-oriented. You should work well under pressure in a fast-paced environment and enjoy collaborating with a multicultural team and guests. Additional competencies include:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People and Operations
• Understanding Differences
• Teamwork and Adaptability
• Customer Focus
• Drive for Results

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