Electromechanical Service Advisor

MENA-Water; Sharjah; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated technical support specialist to enhance customer satisfaction through effective troubleshooting and maintenance of water treatment systems. This role involves diagnosing electromechanical issues, providing technical training, and ensuring quality assurance in service delivery. The ideal candidate will have a strong background in electromechanical engineering and at least three years of experience in the water treatment sector. Join a forward-thinking company that values continuous improvement and customer-centric service in a dynamic environment where your skills will make a significant impact.

Qualifications

• Minimum 3 years experience in a similar role, preferably in water treatment.
• Diploma or degree in Electromechanical or Electrical Engineering.

Responsibilities

• Serve as primary contact for customer inquiries and service requests.
• Diagnose and troubleshoot issues with water treatment equipment.
• Perform routine maintenance and emergency repairs on systems.

Skills

Diagnosing electromechanical systems

Customer service

Problem-solving

Teamwork

Flexibility

Education

Diploma in Electromechanical Engineering

Degree in Electrical Engineering

Job description

The provided job description contains relevant information but has significant issues with formatting, repetition, and clarity. It uses HTML tags appropriately but repeats the key responsibilities and skills unnecessarily, which can be confusing and redundant. To improve, I will condense the repetitive sections, remove unnecessary line breaks, and organize the content more clearly while maintaining all essential details.

Here is a refined version of the job description:

Job Responsibilities

• Customer Support: Serve as the primary contact for customers, addressing inquiries, concerns, and service requests promptly and professionally.
• Technical Assistance: Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.
• Maintenance and Repairs: Perform routine maintenance and emergency repairs on electromechanical systems, ensuring optimal performance and safety compliance.
• Documentation: Keep accurate records of service activities, including work orders, reports, and customer interactions.
• Training and Guidance: Provide technical training to customers and junior technicians on equipment operation and maintenance.
• Quality Assurance: Ensure all service activities meet company standards and customer expectations.
• Inventory Management: Monitor spare parts inventory to ensure availability for timely repairs.
• Continuous Improvement: Stay updated with advancements in water treatment technology and apply new knowledge to enhance service efficiency.

Key Skills

• Technical Skills: Proficiency in diagnosing and repairing electromechanical systems, with knowledge of water treatment processes.
• Customer Service: Excellent communication and interpersonal skills with a customer-centric approach.
• Problem-Solving: Strong analytical skills and attention to detail.
• Teamwork: Ability to collaborate effectively with cross-functional teams.
• Flexibility: Willingness to travel and work outside regular hours as needed.

Qualifications & Experience

• Minimum Qualifications: Diploma or degree in Electromechanical Engineering, Electrical Engineering, or related fields.
• Minimum Experience: At least 3 years in a similar role, preferably in water treatment industry.