Call Center Agent (Jordan Nationality)

Sherman Global; Sharjah; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading company in the recruitment sector is seeking a Call Center Specialist to enhance customer satisfaction through effective communication and problem-solving. The ideal candidate will have 3-4 years of experience in customer service, proficiency in Arabic and English, and a strong work ethic. Join a dynamic team to improve service quality and operational efficiency.

Qualifications

• At least 3-4 years of experience in a customer service or call center environment.

Responsibilities

• Manage inbound and outbound calls efficiently.
• Resolve customer inquiries and complaints with empathy.
• Educate customers about products and services.

Skills

Problem Solving

Communication

Listening

Job description

• Manage inbound and outbound calls efficiently, ensuring that each interaction aligns with company protocols and enhances customer satisfaction.
• Resolve customer inquiries and complaints with empathy and professionalism, aiming for first-call resolution.
• Educate customers about products and services, tailoring information to their specific needs to promote upselling opportunities.
• Collaborate with team members to share insights and strategies for improving customer service and operational efficiency.
• Adhere to compliance regulations and company policies during every customer interaction to maintain integrity and trust.
• Maintain a positive attitude and work ethic in a fast-paced environment, adapting to changes in procedures or policies.

Desired Candidate Profile

• Proficiency in both Arabic and English languages is essential, with additional languages considered a significant advantage.
• Strong problem-solving abilities and decision-making skills to address customer issues efficiently.
• Exceptional listening skills and the ability to understand customer needs to provide tailored solutions.
• At least 3-4 years of experience in a customer service or call center environment, showcasing effective communication skills.

Employment Type

Full Time

Company Industry

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Call Center Specialist
• Client Service Agent
• Customer Service

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