Guest Service Ambassador Team Leader

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

Join a leading hotel in Dubai as part of a dynamic team dedicated to exceptional guest experiences. This role involves overseeing guest interactions, managing front desk operations, and ensuring compliance with brand standards. Enjoy competitive benefits and opportunities for growth within a global hospitality leader.

Benefits

Accommodation

Meals on duty

Transportation

World-class training programs

Discounted accommodation

Discounted food and drinks

Medical insurance

Life insurance

Qualifications

• Ensure all guests are welcomed warmly and professionally.
• Supervise the implementation of the JW Marriott welcome experience.
• Stay informed about daily hotel operations.

Responsibilities

• Oversee check-in and check-out procedures.
• Manage room assignments and accommodate special requests.
• Maintain knowledge of hotel rates, packages, discounts, and services.

Skills

Customer Service

Communication

Job description

Description

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms, boasting awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian, and Thai cuisine. For those planning an event in downtown Dubai, UAE, our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore Dubai Mall, Burj Khalifa, and Dubai Opera, all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott, treating guests exceptionally starts with the way we treat our associates. We believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals to join our family. In return, we offer:

• An amazing career opportunity to work with us and explore opportunities worldwide within our extensive hotel portfolio.
• Learning opportunities with some of the best professionals in the region.
• Opportunities for promotion within the company based on training and performance.
• A competitive salary with excellent benefits, including accommodation, meals on duty, transportation, and:
• World-class training and leadership development programs.
• Recognition programs.
• Discounted accommodation in over 8,000 hotels worldwide.
• Discounted food and drinks in our restaurants and bars.
• Discounts for friends and family.
• Unlimited career opportunities both internationally and locally.
• Medical and life insurance.

OUR EXPECTATIONS FROM THE ROLE:

Guest Experience Management: Ensure all guests are welcomed warmly and professionally. Supervise the implementation of the JW Marriott welcome experience, including offering welcome drinks or cold towels, and escort guests to their rooms or elevators.

Operational Knowledge and Training: Stay informed about daily hotel operations, including events, changes, and new procedures. Attend shift briefings, training sessions, and monthly meetings. Facilitate on-the-job training for new associates and conduct hospitality audits for front desk staff.

Front Desk Operations: Oversee check-in and check-out procedures, ensuring accuracy and adherence to brand standards. Manage room assignments and accommodate special requests. Handle reservations according to correct procedures, being flexible to business needs.

Customer Service and Communication: Maintain knowledge of hotel rates, packages, discounts, and services. Communicate effectively with guests regarding policies, procedures, and special requests using the Guest Response Program. Answer calls professionally and provide information about local attractions.

Compliance and Professionalism: Follow Marriott brand standards, safety, and emergency procedures. Maintain cleanliness and a professional appearance. Report unusual occurrences promptly.

Joining Marriott Hotels means becoming part of a global portfolio of brands. Be where you can excel, begin your purpose, belong to an international team, and become the best version of yourself.

Marriott International is an equal opportunity employer that values diversity and inclusivity. We are committed to nondiscrimination based on disability, veteran status, or any other protected characteristic under applicable law.