Executive Lounge Agent Team Leader

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a dynamic and prestigious hotel where your passion for hospitality can shine. This role offers a unique opportunity to lead guest experience initiatives, ensuring exceptional service standards are met. Collaborate with a talented team in a vibrant environment, where your contributions will be recognized and rewarded. With a focus on training and development, you'll have the chance to grow your career within a global leader in the hospitality industry. Be part of a community that values diversity and inclusivity, and make a meaningful impact on guests' experiences every day.

Benefits

Accommodation

Meals on Duty

Transportation

World-class Training

Recognition Programs

Discounted Accommodation

Discounted Food & Drinks

Medical Insurance

Life Insurance

Qualifications

• Experience in guest relations and hospitality management.
• Strong problem-solving and communication skills.

Responsibilities

• Lead efforts to enhance guest service and satisfaction.
• Manage daily operations and staff coordination.
• Conduct training for new team members.

Skills

Guest Experience Leadership

Conflict Resolution

Training and Development

Operational Efficiency

Interdepartmental Communication

Job description

Description

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city’s lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1,608 rooms and boasting awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian, and Thai cuisine. For those planning an event in downtown Dubai, UAE, our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore Dubai Mall, Burj Khalifa, and Dubai Opera, all just minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott, treating guests exceptionally starts with the way we treat our associates. We believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals to join our amazing family. In return, we offer:

• An exciting career opportunity with potential for global mobility within our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals in the region.
• Opportunities for promotion aligned with our training and development schedule.
• A competitive salary with excellent benefits, including accommodation, meals on duty, transportation, and:
• World-class training and leadership development.
• Recognition programs.
• Discounted accommodation in over 8,000 hotels worldwide.
• Discounted food & drinks in our restaurants and bars.
• Discounts for friends and family.
• Unlimited career opportunities both internationally and locally.
• Medical and life insurance.

OUR EXPECTATIONS FROM THE ROLE:

Guest Experience Leadership:

• Spearhead efforts to ensure a high level of service by focusing on Staff anticipating guest needs and resolving problems on first contact.
• Lead the team in adhering to Standard Operating Procedures (SOPs) to maintain exceptional service standards at all times.

Guest Relations and Conflict Resolution:

• Take ownership of guest concerns, complaints, and compliments, ensuring prompt and appropriate resolution to uphold the JW Marriott Welcome Experience.
• Demonstrate problem-solving skills by resolving issues on first contact and proactively addressing guest needs.

Training and Development:

• Collaborate with the Executive Lounge Supervisor to conduct on-the-job training for new Executive Lounge Agents, fostering continuous learning and improvement.
• Contribute to the implementation of new procedures and services, ensuring the team adapts to evolving guest expectations.

Operational Efficiency and Coordination:

• Manage daily activities by reviewing trends in arrivals and departures, coordinating group check-ins, and scheduling team members accordingly.
• Ensure proper utilization of logs, including daily activities, handovers, courtesy calls, and VIP arrivals, to maintain operational transparency and effectiveness.

Collaboration and Communication:

• Foster strong interdepartmental relationships by coordinating with Front Office, Guest Services, and Guest Relations Managers.
• Act as a liaison between the Executive Lounge team and other departments to promote collaboration and seamless communication.

Joining Marriott Hotels means becoming part of a portfolio with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.

Required Experience:

Unclear Seniority