Team Leader - Front Desk

Rotana Hotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel in Dubai is seeking a passionate Team Leader for the Front Desk to deliver exceptional customer service. The ideal candidate will have a degree in hospitality and experience in the Front Office Department, ensuring a memorable stay for guests while supervising the team. Join a dynamic environment where your proactive and customer-driven approach will thrive.

Qualifications

• Previous experience in Front Office Department within a hotel.
• Excellent written and spoken English communication skills.
• Knowledge in an additional language is a plus.

Responsibilities

• Receive guests professionally and friendly.
• Supervise Front Desk employees and ensure guest satisfaction.
• Maintain effective communication with all related departments.

Skills

Customer Focus

Effective Communication

Teamwork

Problem Solving

Adaptability

Education

Degree in Hospitality

Tools

Opera PMS

Job description

Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
Maintain effective communication with all related departments to ensure smooth service delivery
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
Ensure all guest registrations are completed and correspond with Opera PMS guest information

Desired Candidate Profile

Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and switched on personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Education
Hospitality Management or Equivalent

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