Customer Services Support Officer | Abu Dhabi, UAE

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading bank in Abu Dhabi is seeking a Customer Services Support Officer to deliver exceptional customer service and ensure compliance with bank policies. The role involves coordinating with departments, preparing reports, and resolving customer queries efficiently.

Qualifications

• Experience in banking in a similar role.
• Knowledge of regulated financial services and banking industries.

Responsibilities

• Deliver excellent customer service in accordance with agreed standards.
• Ensure compliance with bank policies.
• Achieve positive customer feedback.

Skills

Communication

Problem-Solving

Data Processing

Decision-Making

Job description

Customer Services Support Officer

ADIB - Abu Dhabi Islamic Bank Abu Dhabi, United Arab Emirates

Job Description

Role: Customer Services Support Officer

Location: Abu Dhabi

Role Purpose: Deliver excellent customer service in accordance with agreed standards.

Key Accountabilities of the role:

1. Open and close applications on time.
2. Ensure proper implementation and follow-up with timeliness.
3. Prepare finance applications and obtain necessary approvals.
4. Perform efficient troubleshooting of issues.
5. Ensure TAT is adhered to and, where possible, exceed customer expectations.
6. Coordinate and liaise with other departments professionally.
7. Participate in regular review and development meetings with key stakeholders.
8. Prepare and provide monthly reports.
9. Keep records and details of actions taken.
10. Support customer service agents.
11. Provide technical assistance to colleagues if required.
12. Ensure compliance with bank policies.
13. Perform other tasks as specified by management.
14. Ensure customer queries are resolved within the agreed TAT.
15. Achieve positive customer feedback.
16. Deliver professionalism when dealing with other departments.

Specialist Skills / Technical Knowledge Required for this role:

1. Display flexibility in dealing with team members.
2. Good data processing skills.
3. Good problem-solving skills.
4. Excellent communication skills.
5. Excellent decision-making skills.

Previous experience required (if any):

1. Experience in banking in a similar role.
2. Knowledge of regulated financial services and banking industries.
3. Detailed understanding of asset products.
4. In-depth understanding of internal processes, procedures, and systems.
5. This position is for UAE Nationals only.