Assistant Store Manager

RNA Resources Group Limited; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in the UAE is seeking a dedicated professional to enhance customer service and drive sales performance in their retail stores. The role involves training staff, monitoring customer service standards, and achieving revenue targets. The ideal candidate will be proactive in addressing customer needs and optimizing store operations for better profitability.

Responsibilities

• Ensure regular training of store staff on customer service and product knowledge.
• Achieve revenue targets and monitor sales performance.

Job description

· Ensure regular training of store staff on all aspects of customer service, product knowledge, and selling skills.

· Implement a high standard of customer focus within the store.

· Regularly assess customer service standards within the store.

· Create a seamless customer service orientation among store employees by ensuring timely and efficient customer service.

· Ensure customer needs are met and complaints/queries are resolved in a timely manner.

· Take feedback/suggestions from customers and forward them to the required stakeholder.

Sales and Commercial Profit

· Achieve the revenue targets for the store.

· Achieve target productivity metrics (store productivity, staff productivity, sales captured by store staff, etc.) for the store.

· Actively seek ways to achieve or exceed sales targets, e.g., through regular connect with CP business manager and floor staff.

· Monitor and control expenses (overtime, inventory movement, shrinkage and damages, in-store consumables) through efficient store operations.

· Interpret and act on sales reports generated through retail operations/finance and focus on improving under-performing brand/subclass/department.

· Monitor sales performance over budget, last year/last week on a daily and weekly basis to give feedback to line manager and communicate with team members.