Front Desk Agent

FIVE Hotels and Resorts; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Front Office professional to join their team in the UAE. This role is pivotal in delivering exceptional guest experiences, requiring a blend of impeccable communication skills, organizational prowess, and a proactive attitude. As part of a vibrant team, you'll engage with guests, anticipate their needs, and ensure that every interaction reflects the high standards synonymous with an award-winning hotel. If you have a passion for hospitality and a commitment to excellence, this opportunity offers a chance to thrive in a fast-paced, rewarding environment.

Qualifications

• 1-2 years experience in a similar role with a focus on guest satisfaction.
• Fluency in English and proficiency in multiple languages preferred.

Responsibilities

• Deliver exceptional service to guests, ensuring satisfaction and compliance with hotel standards.
• Manage guest check-ins and resolve complaints promptly.

Skills

Customer Satisfaction

Communication Skills

Organizational Skills

Teamwork

Problem Solving

Flexibility

Education

Bachelor of Hotel Management

Tools

Opera PMS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Location: United Arab Emirates

Experience: 1 to 2 years

Job Function: Secretary / Front Office

Skillset: Jobseekers from any country

What We're Looking For

• A proven track record of 1-2 years in a similar role, delivering sensational experiences synonymous with FIVE's award-winning service quality.
• A welcoming and enthusiastic energy that sets the tone for a sensational guest experience.
• An elevated and energetic conversationalist, engaging guests with lively discussions.
• A steadfast desire to improve customer satisfaction, showcasing a commitment to industry-leading standards.
• Impeccable communication skills, both verbal and written, with fluency in English (proficiency in multiple languages is preferred).
• Computer literacy, with mastery of Word, Excel, and Outlook, while possessing exceptional knowledge of hotel PMS, specifically Opera.
• A proactive nature, coupled with a meticulous eye for detail, ensuring every aspect of the operation is perfectly curated.
• Next-level organisational and leadership skills, effectively leading and inspiring the FIVE Tribe to new heights.
• FIVE-styled visionary thinking by finding creative solutions, while taking ownership for all duties and tasks assigned.
• A teamwork-oriented mindset, fostering collaboration and cooperation among FIVE Tribe members to achieve collective success.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the hotel.
• A hands-on attitude, fuelled by a can-do spirit.

Key Responsibilities

• Arrives to work promptly, always adhering to FIVE's grooming standards and maintaining a polished, FIVE-styled appearance.
• Anticipates and caters to guests' needs, delivering exquisite service that elevates guest satisfaction.
• Strives for top-notch service, embracing the disruptive and visionary approach that makes FIVE an industry-leading lifestyle destination.
• Ensures there are no complaints about the Front Office Department, consistently achieving the highest degree of guest satisfaction.
• Demonstrates expert knowledge of room types, hotel facilities, dining venues, shop hours, function rooms, and daily events, maintaining an impeccable level of awareness.
• Stays informed about FIVE's leadership team and their roles and availability.
• Adheres to legal requirements regarding fire safety, bomb threats, and health and safety, ensuring a boundary-breaking level of compliance.
• Attends required training sessions to stay at the cutting edge of their profession.
• Maintains a clean and glamorous work area by filing all paperwork on the spot, reflecting a next-level commitment to the role.
• Cultivates a first-in-class understanding of Dubai's national history, shopping areas, and places of interest.
• Creates a sensational experience by addressing guests by their names whenever appropriate.
• Upholds professional confidentiality, safeguarding FIVE's trade secrets with integrity.
• Resolves and logs guest complaints promptly or escalates them to the appropriate managerial level.
• Checks guests into the hotel with FIVE-styled precision, ensuring the luxury service that FIVE is renowned for.
• Complies with legal requirements by accurately copying and filing guest passports upon arrival and adheres to various country and company procedures.
• Stays attuned to FIVE's occupancy and average room rate, month-to-date, and performance against budget requirements.
• Maintains a FIVE-star awareness of concierge desk, business center, guest relations, and loyalty club policies and procedures to offer an award-winning experience.
• Maintains open communication and shares information about previous and future shifts through the Front Office logbook, enhancing the 'Vibe at FIVE.'
• Actively participates in increasing FIVE's revenue by engaging in upselling, walk-ins, and offering additional services that enhance the FIVE experience.
• Enforces FIVE's credit policy, upholding the gold standard we're known for.
• Updates OPERA immediately with any changes, demonstrating a commitment to staying ahead of the curve.
• Collaborates with reservations to ensure reception is fully updated on the day's arrivals, embracing the FIVE spirit.
• Executes all tasks efficiently and thoroughly, in line with our award-winning expectations.
• Manages any tasks assigned by the Front Office Supervisor, Duty Manager, or Front Office Manager, embodying the dedication of a true FIVE Tribe member.

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• Chefs
• F&B
• Front Desk

Keywords:

• Front Desk Agent