Customer Services Support Officer

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Services Support Officer to deliver exceptional customer service and support banking operations. This role involves managing finance applications, ensuring timely responses to customer queries, and maintaining professionalism in all interactions. The ideal candidate will have strong problem-solving and communication skills, with a background in banking. Join a dynamic team focused on exceeding customer expectations and enhancing service delivery in the financial sector. This opportunity is exclusively for UAE Nationals, offering a chance to grow within a reputable organization.

Qualifications

• Experience in banking in a similar role.
• Knowledge of regulated financial services and banking industries.

Responsibilities

• Deliver excellent customer service in accordance with agreed standards.
• Ensure compliance with bank policies and resolve customer queries.

Skills

Flexibility in dealing with team members

Data processing skills

Problem-solving skills

Communication skills

Decision-making skills

Job description

Role: Customer Services Support Officer

Location: Abu Dhabi

Role Purpose: Deliver excellent customer service in accordance with agreed standards.

Key Accountabilities of the role:

• Opening and closing applicant on time.
• Ensure proper implementation and follow-up with timeliness.
• Prepare finance applications and obtain necessary approvals.
• Perform efficient troubleshooting of issues.
• Ensure Turnaround Time (TAT) is adhered to and, where possible, exceed customer expectations.
• Coordinate and liaise with other departments professionally.
• Participate in regular review and development meetings with key stakeholders.
• Prepare and provide monthly reports.
• Keep records and details of actions taken.
• Support customer service agents.
• Provide technical assistance to colleagues if required.
• Ensure compliance with bank policies.
• Perform other tasks as specified by management.
• Ensure customer queries are resolved within the agreed TAT.
• Achieve positive customer feedback.
• Maintain professionalism when dealing with other departments.

Specialist Skills / Technical Knowledge Required:

• Flexibility in dealing with team members.
• Good data processing skills.
• Strong problem-solving skills.
• Excellent communication skills.
• Excellent decision-making skills.

Previous Experience Required:

• Experience in banking in a similar role.
• Knowledge of regulated financial services and banking industries.
• Detailed understanding of asset products.
• In-depth knowledge of internal processes, procedures, and systems.
• This position is for UAE Nationals only.