Spa Receptionist

SLS; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Spa Receptionist to provide exceptional service and ensure guest satisfaction. In this dynamic role, you'll engage with guests, manage bookings, and maintain a welcoming environment. Your ability to multitask in a fast-paced setting will be crucial as you assist with spa promotions and maintain cleanliness. Join a team that values professionalism and a positive attitude, where your contributions will enhance the guest experience and promote wellness in a luxurious atmosphere.

Qualifications

• 1-2 years of experience in a public contact role, preferably in a hotel.
• Strong verbal and written communication skills in English.

Responsibilities

• Answer phone promptly and use guest’s name during conversations.
• Schedule spa packages and treatments, ensuring guest satisfaction.

Skills

Customer Service

Communication Skills

Multitasking

Attention to Detail

Computer Proficiency

Education

Experience in Public Contact Role

Tools

Point of Sale Systems

Book4Time System

Job description

Responsibilities:

1. Answer the phone promptly and use the guest’s name throughout the conversation.
2. Acknowledge and greet everyone entering and leaving the spa facilities.
3. Maintain eye contact when addressing guests, both external and internal.
4. Handle guests’ questions and concerns professionally and courteously.
5. Provide accurate, appropriate, and immediate responses to all guest requests, ensuring guest satisfaction.
6. Schedule tours, spa day packages, treatments, and personal training sessions.
7. Conduct spa tours and consultations, offering personalized advice and promoting facilities, treatments, and products.
8. Sell gift vouchers and handle their redemption.
9. Provide pre- and post-treatment advice when booking appointments and inform clients of contraindications.
10. Schedule bookings according to standards and ensure all new clients complete a spa consultation card, updating records in the Book4Time system.
11. Maintain cleanliness of spa reception areas and ensure equipment is serviced regularly as part of preventative maintenance.
12. Achieve retail sales targets and process bill payments and receipts accurately.
13. Exemplify personalized service, maintain a positive attitude, and demonstrate professionalism.
14. Assist with spa promotions and events, and ensure displays are regularly updated.

Qualifications:

1. One to two years of experience in a public contact role, preferably within an upscale or lifestyle hotel environment.
2. Proficiency in using computers and point of sale systems to enter and locate work-related information.
3. Gracious, friendly, and engaging demeanor.
4. Ability to multitask in a fast-paced environment with high attention to detail.
5. Strong verbal and written communication skills in English.
6. Ability to work independently and collaboratively, fostering teamwork and positive relationships with colleagues and departments.