Butler (Female) - FIVE Palm Jumeirah

FIVE Hotels and Resorts; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

An innovative leader in luxury hospitality is seeking a driven individual to join their Front Office team as a Butler. This role offers the chance to create memorable guest experiences in a vibrant environment. The ideal candidate will possess strong communication skills, a proactive attitude, and a passion for excellence. With a commitment to sustainability and a diverse workforce, this company stands out in the industry. Become part of a team that values creativity and delivers exceptional service at award-winning destinations, all while adhering to the highest standards of luxury.

Qualifications

• At least 2 years of experience in a luxury hotel.
• Strong customer service skills and a passion for excellence.

Responsibilities

• Ensure guest rooms are maintained to FIVE's standards.
• Build rapport with guests by recognizing preferences.
• Manage check-out processes with excellence.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Leadership

Job description

An Exciting Opportunity

Join the innovative team at FIVE Hotels and Resorts, a disruptive leader in luxury hospitality known for redefining five-star standards across the industry. Become part of the FIVE Tribe and help create memorable experiences for our guests.

The Candidate

We seek a driven self-starter with excellent communication, leadership, and organizational skills. The ideal candidate is a creative and critical thinker capable of implementing innovative solutions in a fast-paced environment. Attention to detail, proactive task execution, and a positive attitude with a sense of ownership are essential. An outgoing, approachable personality that connects well with guests and stakeholders will thrive in this role, especially within our Front Office team as a Butler, delivering exceptional service at our award-winning destinations.

What We're Looking For

• At least 2 years of experience in a luxury hotel, delivering high-quality guest experiences.
• Strong customer service skills and a passion for excellence.
• Professional attitude with vibrant communication and helpful suggestions.
• Proactive approach with meticulous attention to detail.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Ability to enhance customer satisfaction and profitability, adhering to industry-leading standards.
• Creative problem-solving skills with a strong sense of ownership.
• Hands-on, can-do spirit and positive attitude.

Key Responsibilities

• Deep knowledge of FIVE's services, departments, and dining experiences.
• Ensure guest rooms are maintained to FIVE's standards, ensuring cleanliness, operation, and stock levels.
• Build rapport with guests by recognizing preferences and curating personalized experiences.
• Maintain records of guest preferences to facilitate seamless communication.
• Protect guest privacy and security, providing attentive care.
• Prepare and maintain guest rooms for arrivals, creating a welcoming atmosphere.
• Manage check-out processes with excellence.
• Engage with guests to meet their needs and promote FIVE's offerings.
• Coordinate amenities orders and deliveries proactively.
• Seek guest feedback to continually improve service quality.
• Collaborate with other departments to uphold FIVE's standards.
• Display dedication and readiness to undertake additional duties as part of the team.

The Team

Our FIVERs are cultured, confident, and hardworking, committed to delivering unforgettable experiences that keep guests returning. Join a diverse team that values passion, excellence, and creating a vibrant environment.

Sustainable Indulgence at FIVE

FIVE leads in sustainable luxury, with all UAE destinations powered by 100% renewable energy and holding prestigious LEED certifications. Our commitment to sustainability is integrated into every aspect of our operations, exemplifying our ethos of luxury without compromise.

An Equal Opportunity Employer

With a diverse workforce representing over 70 nationalities, FIVE is committed to inclusivity and equal opportunity in hiring. We celebrate our cultural diversity and foster a family environment rooted in shared values and goals.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts stands out for its daring, unique approach to luxury. Our portfolio includes iconic destinations like FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich, and FIVE LUXE, offering groundbreaking experiences in hospitality, dining, and nightlife. Join us and be part of a global team that challenges conventions and sets new standards in luxury hospitality.