automotive service advisor

Albatha Holding; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the automotive industry is seeking an Automotive Service Advisor to enhance customer satisfaction and streamline service operations. The ideal candidate will have a strong background in automotive systems, exceptional communication skills, and a passion for delivering outstanding service. This role involves managing customer interactions, scheduling appointments, and collaborating with technicians to ensure timely repairs. Join a dynamic team and contribute to building long-lasting customer relationships in a fast-paced environment.

Qualifications

• Minimum of 2 years of experience in an automotive service advisor role.
• Fluency in English; additional languages are a plus.
• Must possess a valid driver's license and a clean driving record.

Responsibilities

• Act as primary contact for customers, ensuring clear communication.
• Schedule service appointments and prepare detailed service estimates.
• Follow up with customers post-service to ensure satisfaction.

Skills

Customer Service Excellence

Automotive Systems Knowledge

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma or GED

Automotive-related Education or Certifications

Tools

Service Management Software

Job description

Bachelor of Technology/Engineering(Automobile)

Nationality

Any Nationality

Any

Vacancy

Job Description

• Act as the primary point of contact for customers, ensuring clear communication regarding service needs and expectations.
• Diagnose customer concerns by actively listening and asking detailed questions, translating technical jargon into understandable terms for clients.
• Schedule service appointments efficiently, balancing customer needs and technician availability to optimize workflow.
• Prepare and present detailed service estimates that itemize necessary repairs and their associated costs, ensuring transparency.
• Follow up with customers post-service to ensure satisfaction and address any lingering questions or concerns.
• Maintain accurate customer records and service history to facilitate repeat business and enhance customer loyalty.
• Collaborate with technicians to communicate service recommendations and ensure timely completion of repairs.
• Manage inventory of parts and supplies, ensuring that necessary items are on hand to avoid delays in service.
• Utilize dealership management software proficiently to track service orders, appointments, and customer interactions.
• Stay informed about the latest automotive technologies and service techniques to provide the best possible advice to customers.

Desired Candidate Profile

• Minimum of 2 years of experience in an automotive service advisor or related role, demonstrating a track record of customer service excellence.
• High school diploma or GED required; additional automotive-related education or certifications are a strong plus.
• Strong knowledge of automotive systems and repair processes to effectively communicate with both customers and technicians.
• Proficiency in using service management software and dealership platforms to streamline operations and enhance customer experience.
• Exceptional verbal and written communication skills, capable of conveying technical information clearly and effectively.
• Strong organizational skills and the ability to multitask in a fast-paced environment while maintaining attention to detail.
• A customer-centric mindset with a passion for delivering exceptional service and building long-lasting relationships.
• Fluency in English; additional languages are a plus to serve diverse customer bases effectively.
• Must possess a valid driver's license and a clean driving record to assist with vehicle inspections and test drives.
• Ability to work collaboratively with team members, fostering a supportive and productive work environment.

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