Patient Admin Coordinator

Mediclinic Parkview Hospital; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Patient Administration Supervisor to enhance patient service delivery and manage a team of administrators. This role involves overseeing patient administration processes, ensuring efficient billing, and fostering a culture of quality and safety within the clinic. The ideal candidate will possess a relevant degree, strong leadership skills, and a commitment to customer service excellence. Join a dynamic environment where your contributions will directly impact patient care and operational efficiency.

Qualifications

• Bachelor’s Degree or Diploma in a related field from an accredited institution.
• 2-3 years’ experience in a supervisory customer service role, preferably in healthcare.

Responsibilities

• Coordinate and supervise patient administration processes and billing.
• Lead and manage a team of Patient Administrators.
• Improve the quality of patient service and meet customer expectations.

Skills

Computer literacy and proficiency in MS Office applications

Accounting and financial management principles

Hospital information systems

Knowledge of medical insurance terminologies and process

Medical terminology and procedures

Patient administration systems and related processes

Verbal and written communication skills in English

Arabic language skills

Education

Bachelor’s Degree or Diploma in a related field

Job description

To monitor and manage the delivery of patient administration services, including the supervision of a team of patient administrators

KEY RESPONSIBILITY AREAS

To coordinate and supervise all processes related to patient administration, medical insurance, billing and cash up at the clinic

Lead and manage a team of Patient Administrators

To support the department or business unit manager with general operational management

To consistently meet customer service expectations by improving the quality of patient service

Support the development of a working environment and culture that actively promotes quality, health, and safety

REQUIRED EDUCATION

A relevant Bachelor’s Degree or Diploma in a related field froman accredited institution

REQUIRED EXPERIENCE

At least2-3 years’ experience in a supervisory customer service positions, preferably in healthcare

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• Accounting and financial management principles
• Hospital information systems
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Patient administration systems and related processes
• Verbal and written communication skills in English (Arabic will be an advantage)