Relationship Manager

First Abu Dhabi Bank; Dubai, Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading financial institution in Dubai is seeking a Business Administration professional to manage team performance and enhance customer service. The role requires strong communication skills, problem-solving abilities, and a solid understanding of financial principles. Candidates should possess a relevant degree and be proficient in English and Arabic.

Qualifications

• Knowledge of English and Arabic languages is preferable.

Responsibilities

• Manage the business of the assigned team and monitor performance.
• Handle customer inquiries and optimize resources for cross-selling.
• Achieve annual targets for performing loans.

Skills

Communication

Problem Solving

Customer Service

Education

Finance or Business-related Bachelor's or Master's degree

Job description

Job Title: Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Core Responsibilities:

• Manage the business of the assigned team through the designated Coverage team and monitor their performance.
• Partner with the Real Estate department in service delivery, working independently to grow revenue while managing portfolio risks. Develop credit skills and understand risk/reward parameters for customers, with authority to handle exceptions and resolve customer service issues.
• Handle customer inquiries and service-related issues proactively to optimize resources for cross-selling complex products.
• Maintain good customer and product knowledge, demonstrate effective problem-solving and interpersonal skills to satisfy customers, meet targets, and collaborate effectively with stakeholders.
• Maintain zero expiry for all assigned accounts.
• Achieve annual targets for performing loans as set by Senior Management.
• Cross-sell GFM, GTB products, and other relevant products to benefit customers.
• Keep NPL below 4%, conduct timely credit reviews and renewals.
• Ensure satisfactory audit reports.
• Deliver superior customer service by proactively resolving problems and facilitating other services.
• Enhance credit analysis skills continuously.
• Ensure compliance with internal processes, policies, and procedures related to the existing portfolio.
• Adhere to documentation procedures for call reports, KYC, and operational matters. Process new proposals within SLA.

Specific Accountabilities

• Possess sound knowledge of appraisals, financial modeling, and legal/regulatory environments.
• Communicate effectively both verbally and in written presentations.
• Manage people and work under pressure.
• Organize workload and meet deadlines.
• Interpret and appraise financial statements and feasibility reports.
• Operate within the framework of group policies and organizational governance.
• Make decisions as per the authorized matrix.

Desired Candidate Profile

Qualifications:

• Finance or Business-related Bachelor's or Master's degree; professional accounting qualification is a plus.
• Knowledge of English and Arabic languages is preferable.

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