Receptionist - Arabic Speaker Preferred | DoubleTree by Hilton Sharjah

Hilton Worldwide, Inc.; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a leading global hospitality company as a Receptionist, where you will provide exceptional service to guests at a renowned hotel. This role involves managing check-ins and check-outs, ensuring guest satisfaction, and maintaining high standards of customer service. You will be part of a dedicated team, committed to creating memorable experiences for every visitor. With a focus on professional development and training, this position offers the opportunity to grow within a prestigious brand known for its commitment to hospitality excellence. If you are passionate about customer service and eager to contribute to a welcoming atmosphere, this role is perfect for you.

Qualifications

• Experience in a customer-focused industry is essential.
• Commitment to delivering high-quality customer service.

Responsibilities

• Provide exceptional reception services from check-in to check-out.
• Maximize room occupancy and promote hotel services.

Skills

Customer Service

Reception Skills

Up-selling Techniques

Knowledge of Hotel Operations

Education

High School Diploma

Tools

Property Management Systems

Job description

Job Description - Receptionist - Arabic Speaker Preferred | DoubleTree by Hilton Sharjah (HOT0BH4G)

Job Number:

HOT0BH4G

Work Locations:

DoubleTree by Hilton Sharjah Waterfront Hotel & Suites Sharjah Al Majaz waterfront Sharjah 500200

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Commitment to delivering a high level of customer service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us