Customer Experience Manager | UAE National

Roads and Transport Authority; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

The Roads and Transport Authority in Dubai seeks a Manager (Section Head) for Customer Experience. This dynamic role focuses on enhancing customer interactions through data-driven insights and service design, ensuring a customer-centric approach in a visionary organization committed to innovation.

Qualifications

• Proven track record of enhancing customer experiences.
• Strong analytical skills to translate feedback into actionable strategies.
• Ability to apply human-centered design principles.

Responsibilities

• Map customer journeys and improve touchpoints.
• Drive improvements based on market trends and customer needs.
• Develop intuitive, seamless services through service design.

Skills

Customer Experience Management

Data Analytics

Service Design

Journey Mapping

Human-Centered Design

Job description

We are seeking a Manager (Section Head) - Customer Experience for RTA Dubai, a dynamic role that integrates customer-centric strategies with expertise in Data Analytics and AI tools. In this position, you will leverage data-driven insights to enhance customer experiences, personalize interactions, and optimize service delivery.

• Customer Experience Management & Journey Mapping: Proficiency in mapping customer journeys, improving touchpoints, and understanding end-to-end customer interactions.
• Driving Improvements: Strong analytical skills to translate feedback into actionable strategies aligned with market trends and customer needs.
• Service Design: Ability to apply human-centered design principles to develop intuitive, seamless services. Skilled in co-creating service blueprints, aligning internal processes with customer needs, and ensuring consistent experiences across all channels.

At RTA Dubai, we are committed to shaping the future of transportation by implementing cutting-edge technologies and fostering innovation to deliver world-class services.

If you have a proven track record of enhancing customer experiences, join us by being part of a visionary organization that prioritizes customer satisfaction and sustainable growth.

Apply Now.