Assistant Manager - Guest Services

Al Bandar Rotana & Al Bandar Arjaan by Rotana; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is looking for a dedicated Assistant Manager for Guest Services. This role focuses on creating warm, memorable experiences for guests while leading a team to uphold high service standards. You will be at the forefront of guest interactions, ensuring satisfaction from arrival to departure. If you thrive in a fast-paced environment and possess a passion for exceptional customer care, this opportunity offers a chance to make a significant impact in a vibrant multicultural setting.

Qualifications

• Degree in hospitality with experience in Front Office Department.
• Fluency in English and effective problem-solving skills are essential.

Responsibilities

• Create memorable guest experiences and resolve requests efficiently.
• Support and coach the Guest Services team for excellent service.

Skills

Guest Relations

Effective Communication

Problem-Solving

Customer Care

Team Leadership

Education

Degree in Hospitality

Tools

Opera

Job description

Job Description

We are seeking a dedicated and people-focused hospitality professional to join our team as an Assistant Manager – Guest Services. Your role is to create warm, memorable, and personalized guest experiences while ensuring the highest level of service at all touchpoints.

What You’ll Be Doing

1. Being a visible and approachable leader, personally welcoming guests and ensuring they feel at home from the moment they arrive.
2. Taking a proactive approach in resolving guest requests and concerns with efficiency and care, ensuring every guest leaves happy.
3. Engaging with guests throughout their stay, personalizing interactions based on preferences, and enhancing their overall experience.
4. Supporting and coaching the Guest Services team to maintain a warm, engaging, and service-driven culture.
5. Ensuring front office operations run smoothly while upholding high standards of cleanliness, efficiency, and safety.
6. Encouraging positive guest reviews and social media engagement to enhance the hotel’s reputation.
7. Collaborating with marketing to highlight outstanding guest moments and strengthen the hotel’s digital presence.

If you are passionate about making guests feel special and turning great stays into lasting memories, we’d love to have you on board!

Skills, Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Fluency in both written and spoken English, immaculate personal presentation, and effective problem-solving skills are essential. Knowledge of Opera and computer literacy will be highly regarded.

Knowledge & Competencies

The ideal candidate will be well-versed in Guest Relations and Executive Club operations, with excellent presentation and communication skills, and a high aptitude for customer care. You should be outgoing, charismatic, approachable, and able to work well under pressure in a fast-paced environment. As a great team leader, you will thrive working with a multicultural team and guests, possessing the following competencies:

• Understanding Hotel Operations
• Adaptability
• Effective Communication
• Teamwork
• Planning for Business
• Supervising People
• Customer Focus
• Drive for Results
• Supervising Operations
• Understanding Differences