F&B Supervisor - In Room Dining

Mandarin Oriental Hotel Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hotel in Dubai seeks a Food and Beverage Supervisor to oversee operations in the In Room Dining Restaurant. The role involves ensuring high service standards, managing a team, and delivering exceptional dining experiences. Candidates should have supervisory experience in a high-volume restaurant and excellent communication skills.

Qualifications

• At least 2 years experience in a 5-star luxury hotel environment.
• Ability to support management in motivating and leading a diverse team.

Responsibilities

• Supervise daily operations ensuring smooth service and guest satisfaction.
• Train colleagues and foster a positive work environment.
• Engage warmly with guests and create WOW moments.

Skills

Customer Service

Teamwork

Communication

Education

Degree in Hospitality/Hotel/Business Management

High School qualification

Tools

MS Office

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

About the job

Based at the Mandarin Oriental Downtown, Dubai, within the In Room Dining Restaurant in Dubai, the Food and Beverage Supervisor will oversee and personally involve all operational aspects of a particular shift to ensure all service steps are followed and guarantee every guest is delighted. The role is responsible for ensuring the highest standards of service, managing and developing our team, and delivering an exceptional dining experience for our guests. The F&B Supervisor reports to the In-Room Dining Assistant Manager.

As a F&B Supervisor, you will be responsible for the following duties:

• Supervise daily operations of the outlet, ensuring smooth service, monitoring standards, food quality, and guest satisfaction, while maintaining compliance with health, safety, and sanitation regulations.
• Conduct regular inspections to maintain a clean, safe, and organized environment, and understand and explain the outlet s concept and offerings to guests and colleagues.
• Respond proactively to guest inquiries, monitor VIP guest requirements, and handle customer complaints effectively, reporting severe issues to managers.
• Support the Restaurant/Outlet Manager in maintaining POS accuracy, identifying areas for improvement in service and quality, and ensuring proper menu presentation.
• Train colleagues, identify learning and development needs, and foster a positive work environment, promoting teamwork and addressing conflicts.
• Engage warmly with guests, ensure customer satisfaction, create WOW moments, and participate in regular meetings to discuss operational updates and improvements.

As a F&B Supervisor, we expect from you:

• Holds a High School qualification or equivalent, with a Degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred.
• Experience as a supervisor in a high-volume restaurant with the highest service levels, and at least 2 years experience working in a 5-star luxury hotel environment.
• Demonstrates the ability to understand guest needs and deliver superior customer service, with proven ability to support management in motivating and leading a diverse team.
• Possess basic computer skills, including MS Office, and fluent verbal and written communication skills in English (Arabic or other languages preferred).
• Exhibits strong interpersonal and communication skills to interact effectively with guests, colleagues, and stakeholders at all levels, as well as exceptional organizational skills with attention to detail.
• Demonstrates the physical ability to stand for extended periods and the flexibility to work a variety of shifts, including evenings, weekends, and holidays, in accordance with business requirements.

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