IT Business Analyst (UAE National) | Dubai, UAE

HSBC; Dubai; Remote; AED 90,000 - 120,000; Full time

Job summary

A leading company in the financial sector seeks a Regional Digital and Channels Transformation Technology Business Analyst to drive change initiatives across customer and staff channels in the MENAT region. The role involves stakeholder engagement, requirements gathering, and collaboration with development teams to ensure successful project delivery. Ideal candidates should have a Bachelor's degree and experience in a technical environment, particularly in digital channels. Flexibility in working arrangements is supported.

Qualifications

• At least 2 years' experience in a technical environment, preferably in digital channels.
• Experience in software development lifecycles.

Responsibilities

• Facilitating the review and approval of requirements from all stakeholders.
• Acting as proxy Product Owner.
• Supporting UAT, SIT, and production deployments.

Skills

Stakeholder management

Communication

Agile processes

Education

Bachelor's degree

Tools

JIRA

Confluence

Job description

Regional Digital and Channels Transformation Technology Business Analyst

Some careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

You will be responsible for engaging with business counterparts to initiate requirements gathering and facilitation for technical initiatives in the MENAT region. The core focus is on 'change the bank' initiatives across customer and staff channels. The role provides a single point of contact for teams across the MENAT region.

Duties & Responsibilities:

1. Facilitating the review and approval of requirements from all stakeholders
2. Participating in design discussions and workshops
3. Writing user stories, conducting grooming sessions, and story walkthroughs
4. Providing first sign-off on development post-DV testing
5. Demonstrating the solution to PO and stakeholders for final sign-off
6. Supporting UAT, SIT, and production deployments
7. Collaborating with partner system BAs and stakeholders for stakeholder management
8. Preparing use case diagrams, UMLs, sequence diagrams, and Visio flows
9. Acting as the interface between business, customers, and product needs, and the development team
10. Filtering feature and bug-fix requests from multiple sources, serving as the single contact point for product requirements
11. Acting as proxy Product Owner
12. Working with the team to define, document, and prioritize user and technical requirements
13. Analyzing the impact of change requests on existing business flows
14. Assisting POs in integrating change requests into current business flows without additional development

Deliverables:

1. Understanding the business value of features/functions
2. Translating business requirements into features
3. Collaborating with UX and design teams for prototyping and refinement
4. Creating requirements in user stories with acceptance criteria, preferably in BRD support format
5. Supporting the development team daily
6. Participating in sprint planning, review, and backlog refinement meetings

Requirements

Experience & Qualifications:

• Bachelor's degree required
• Experience in software development lifecycles
• Stakeholder management skills with peers and seniors
• Excellent verbal and written communication skills
• At least 2 years' experience in a technical environment, preferably in digital channels
• Ability to work under pressure and meet tight deadlines, including extended hours
• Proven relationship-building skills with stakeholders and vendors
• Knowledge of Agile processes, lifecycle, and tools like JIRA, Confluence
• Adaptability to unstructured, changing environments, managing backlog and priorities
• Customer-focused, results-oriented, and deadline-driven
• Good understanding of IT policies and practices

We support our staff to adopt flexible and alternative working arrangements, including remote work and flexible hours, subject to approval.

For more details and to apply, please visit our careers site and search for the reference number.

HSBC is committed to fostering a diverse and inclusive workplace that values professional growth, flexibility, and respect. Personal data collected during the application process will be handled in accordance with our Privacy Statement, available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited