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Telesales Executive

AL Nabooda Automobiles LLC.

Dubai

On-site

AED 120,000 - 200,000

Full time

3 days ago

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Job summary

Join a leading company as an Executive in Telesales, where you will support sales executives and ensure exceptional customer satisfaction. This role offers a competitive salary, performance-based bonuses, and opportunities for professional development in a vibrant company culture.

Benefits

Competitive salary with performance-based bonuses

Comprehensive benefits package including health insurance

Opportunities for professional development

Vibrant company culture

Qualifications

Proven experience of achieving sales targets.

Responsibilities

Support sales executives in maintaining contact with sales leads.
Ensure customer satisfaction during the sales process.
Coordinate customer handover delivery point.

Skills

Achieving sales targets

Join Our Team as an Executive – Telesales!

Are you a motivated sales professional with a passion for vehicles and a talent for building strong customer relationships? Do you thrive in fast-paced environments and excel at closing deals? If so, we’d love to have you on our team!

About us

Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.

Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.

With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.

What You'll Do:

Job Purpose

To provide support to the sales executives in a professional manner between point of sale and handover ensuring customer satisfaction at all times. To provide support to the Sales Executives in the Sales follow up process and maintaining contact with sales leads in a professional way.

Accountabilities

Customer Focus

To maintain contact with Sales Leads professionally on a short, mid and long term basis with the objective of converting back to a face to face appointment/test drive with the original Sales Executive, along the way keeping them updated with any new product information or offers.
To ensure the process between point of sale and handover is completed correctly and in line with customer’s timescales.
To follow up leads from all Marketing activity/product launch databases as defined by the Sales & Marketing Managers with the objective of booking face to face appointments/test drives for the Sales Executives.
To provide support to sales executives in regards to factory or exclusive orders on the Volkswagen configurator as defined by the customer.

Operational

To ensure all vehicles are handed over to the Sales Executive in full working order, clean and at least two hours prior to agreed time of delivery with customer.
To co-ordinate and manage customer handover delivery point.
To provide back up support to Customer Liaison Advisors as required and be the customer champion and deliver exceptional customer service by ensuring a seamless experience for the customer
To co-ordinate all necessary documentation and processes between the Sales department and customers for the delivery of new vehicles in line with ISO requirements.
To co-ordinate the demo fleet booking schedule ensuring all vehicles are clean, in full working order and with the required fuel at all times.
Attend regular staff meetings using them as a basis for the communication of any ideas for improvement in processes or cost savings.
To co-ordinate all training bookings for Sales Executives.

Personal Development

Maintain and develop own skills and technical knowledge through a development plan agreed with the line manager.
Attend an annual appraisal in line with the company policy and procedures.

Other Responsibilities

Responsible for Volkswagen Quality management and currently applicable ISO certification requirements, implementation and follow up with input and guidance through Projects department.

Why Join Us?