Customer Success Manager

Client of Uplift People Consulting; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading company in the Middle East seeks a Customer Success Manager to drive revenue growth and enhance client relationships. This role involves strategic account management, onboarding, and ongoing support to ensure clients achieve their business goals. The ideal candidate will have experience in advertising technology and excellent communication skills.

Qualifications

• 3+ years of experience in a DSP/programmatic work environment.
• Experience in advertising technology or a related field.

Responsibilities

• Collaborate with cross-functional teams to integrate client feedback.
• Review campaign performance and provide detailed feedback to media buyers.
• Educate clients on new platform features and DSP partners.

Skills

Communication

Organizational Skills

Time Management

Education

Bachelors in Computer Application

Job description

Bachelors in Computer Application(Computers)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

As Customer Success Manager for the Middle East and North Africa, you ll drive revenue growth and platform adoption through strategic account management and strong client relationships. Working closely with Sales and Media Buying teams, you ll help clients achieve their business goals by guiding them through the platform, DSP strategy, and optimization. From onboarding and training to ongoing support, you ll play a key role in their digital success.

Desired Candidate Profile

Responsibilities:

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
• Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
• Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
• Educate clients on new platform features, DSP partners, services, and relevant practices
• Educate and grow the programmatic buying knowledge of clients.

Qualifications:

• Experience in advertising technology or a related field
• 3+ years of experience in a DSP/programmatic work environment
• Ability to adapt quickly to a rapidly changing technology environment
• Ability to learn complex software applications and thrive in a fast-paced, digital environment
• Excellent written and verbal communication, organizational, & time management skills
• A passion for achieving higher levels of growth and development with Bidease
• Ability to assist, manage and abide by client s needs and work with complaints in a concise and respectful manner
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries
• Ability to analyze and interpret significant amounts of data
• Ability to speak, read, and write in English fluently

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