Manager, Customer Success, Cybersecurity Payments RF 238 | Dubai, UAE

Mastercard, Inc.; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

Mastercard is seeking a Regional Customer Success Manager to enhance customer engagement and drive business growth in cybersecurity payments. The role involves leveraging market insights, managing solution utilization, and developing training materials to ensure customer satisfaction and maximize product value.

Qualifications

• Experience with data analytics tools.
• Knowledge of payments technology or cybersecurity.
• Ability to translate technical capabilities into customer-centric solutions.

Responsibilities

• Engage with stakeholders to assess solutions and identify optimization opportunities.
• Leverage Mastercard offerings to achieve customer goals and identify additional product opportunities.
• Develop training materials and gather customer feedback to refine products.

Skills

Market Insights

Payments Technology

Cybersecurity

Data Analytics

Job description

Manager, Customer Success, Cybersecurity Payments RF 238

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. We help build a sustainable economy where everyone can prosper by supporting digital payments that are secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks deliver products and services that enable people, businesses, and governments to realize their potential.

Title and Summary
The Mastercard Services team focuses on acquiring, engaging, and retaining customers through managing fraud and risk, enhancing cybersecurity, and improving digital payments. We are establishing new regional Customer Success teams to ensure customers achieve desired outcomes and maximize product value. These teams will address customer issues, develop tailored strategies, and foster long-term relationships, contributing to the growth and safety of the Mastercard ecosystem.

Responsibilities
As a Regional Customer Success Manager for threat intelligence products, your role includes supporting the development and delivery of cybersecurity and payment fraud intelligence, managing solution utilization, overseeing regional revenue and risk, and coordinating product launches. You will localize content, drive market awareness, position add-on services, and gather customer feedback to inform product updates. Your primary responsibilities are:

1. Customer Engagement: Engage with stakeholders to assess solutions, identify optimization opportunities, and articulate KPIs related to cost, performance, and insights.
2. Growing the Business: Leverage Mastercard offerings to achieve customer goals, identify additional product opportunities, and evaluate business models and partnerships.
3. Technical & Program Readiness: Develop training materials, translate technical capabilities into solutions, and gather customer feedback to refine products.

All About You
You are skilled in leveraging market insights, have knowledge of payments technology or cybersecurity, and experience with data analytics tools. You can translate technical capabilities into customer-centric solutions, analyze customer metrics, and identify new opportunities. You thrive in diverse teams, foster an inclusive culture, and have experience working with technology, financial services, and digital platform partners.

Corporate Security Responsibility
All activities involving Mastercard assets, information, and networks carry inherent risks. Employees are responsible for adhering to security policies, maintaining confidentiality, reporting breaches, and completing mandatory security trainings.

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.