Insurance & Investment Specialist- Business Banking

Mashreq Corporate & Investment Banking Group; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in the financial sector is seeking a dynamic professional to drive investment and insurance sales within the Business Banking division. This role involves identifying opportunities, educating clients on wealth products, and providing exceptional customer service. The ideal candidate will possess strong analytical and communication skills, with a proven track record in wealth management. Join a collaborative team environment where your contributions will directly impact client satisfaction and business success. If you are passionate about finance and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 6-8 years of experience in wealth management, preferably in the UAE.
• Knowledge of investment & insurance products and financial markets.

Responsibilities

• Identify opportunities for Investment and Insurance sales within the BB Team.
• Upsell and cross-sell wealth products to enhance customer experience.

Skills

Communication Skills

Analytical Skills

Interpersonal Skills

Team Orientation

Presentation Skills

Education

Graduate Degree

Tools

CPRA (Client Profiling and Risk Analysis)

Job description

Job Responsibilities

• Identify opportunities and gather referrals for Investment and Insurance (I&I) sales within the BB Team (BDOs/RMs). Present the value of I&I products to BB clients and profile each customer to understand their needs.
• Promote I&I business and generate FER through the BB portfolio by cross-selling wealth products.
• Educate and present I&I ideas, opportunities, and need analysis to the BB Team to generate referrals.
• Support the primary fulfillment point for customer cross-sell for all I&I products in Business Banking, managing end-to-end sales and service.
• Upsell, cross-sell, and provide regular market updates and trend analysis to clients, ensuring superior customer service to enhance the overall experience.
• Own customer complaints related to Insurance and coordinate with relevant teams for resolution.

Additional Responsibilities

Contribute as a team player to achieve goals based on KPIs. Provide constructive feedback to improve I&I products, services, and processes, aiming to reduce cycle time, costs, or enhance customer satisfaction. Minimize insurance attrition.

Operating Environment & Working Relationships

• Collaborate with the I&I Proposition Team to understand products, markets, and opportunities.
• Interact directly with the I&I department, back office, and teams such as CCAM, DBC, RCO, TCM, TOC, Legal, and Compliance.

Problem Solving

• Be proficient with CPRA (Client Profiling and Risk Analysis) to understand clients' profiles, needs, and risks.
• Possess specialized knowledge of all investment & insurance products at Mashreq.
• Work with BB teams to generate referrals for I&I needs.
• Achieve set FER (revenue) targets and cross-sell other products.
• Stay informed on global economic scenarios, investment vehicles, and financial markets; conduct competitive analysis and provide market feedback.

Decision-Making & Responsibilities

• Generate all Investment/Insurance FER from the Business Banking channel.
• Handle end-to-end sales and service for all I&I products in Business Banking.
• Collaborate with business and I&I teams to increase wealth product penetration.

Knowledge, Skills & Experience

• Strong communication, profiling, presentation, and analytical skills. Interpersonal skills and team orientation, with coaching abilities.
• Knowledge of global economic scenarios and various investment and financial markets.
• Graduate with 6-8 years of experience in wealth management, preferably in the UAE. Certification requirements include SCA, UAE R&R, CISI Investment, CII, Shariah Certifications, and Bancassurance product training.

Behavioral Competencies

• Result-oriented, with a level 3 competency in commitment to results, communication, influencing & negotiation, customer focus, and analytical thinking.