Front Office Supervisor

Raffles Hotels & Resorts; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading hotel in Dubai is seeking a Front Desk Supervisor to manage guest services and ensure satisfaction. The ideal candidate will have a degree in hospitality, excellent communication skills, and experience in a supervisory role. Responsibilities include managing staff, handling guest inquiries, and maintaining hotel standards. Join a dynamic team in a multicultural environment and contribute to delivering exceptional service.

Qualifications

• Minimum 3 - 5 years relevant experience with at least 2 years at a supervisory level.

Responsibilities

• Manage and supervise all tasks of staff for optimal guest satisfaction.
• Perform check-in, check-out, and room change procedures.
• Attend to guest complaints and inquiries in a timely manner.

Skills

Communication

Teamwork

Customer Service

Judgment

Education

Degree from School for Tourism & Hotel Management

Job description

Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction
Greet all guests in a friendly and helpful manner and attempt to learn and use guest s name at every opportunity
Register and room all arrivals according to established procedures
Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
Maintain cashier float and ensure accurate daily report of all money received
Cash hotel guests personal and travelers checks and assist with currency exchange
Keep abreast of all modifications to accounting policies and procedures
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs
Attend to guest s complaints, inquiries and requests in a timely and courteous manner
Is familiar with other hotels so that guest indicating any next destination on the registration card can be sold on an onward booking to another Sofitel Hotels
Perform the audit balances and prepare all works for audit in an orderly fashion
Maintain comprehensive knowledge of standard reservation procedures
Maintain exemplary department standards of behavior and appearance and attitude
Ensure that the front desk work area is kept clean and in an orderly state at all times
Conducts shift briefings to communicate hotel activities and operational requirements

Personal Attributes :

Good written and verbal communication skills in English
Able to develop rapport with colleagues and management staff
Ability to work cohesively with co-workers as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to promote positive relations with guests and patrons
Able to exercise good judgement with difficult guests
Understanding and ability to work in a multi-cultural environment
Degree from School for Tourism & Hotel Management
Minimum 3 - 5 years relevant experience with at least 2 year at a supervisory level

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