KYC Remediation Coordinator -BB KYC Outbound Team

Mashreq Corporate & Investment Banking Group; United Arab Emirates; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to join their KYC remediation team. This role involves providing analytical support, maintaining critical MIS reports, and ensuring adherence to KYC processes. Ideal candidates will have a strong background in data analysis, particularly with tools like Excel and Power BI, and possess excellent communication skills. You will be instrumental in driving process improvements and enhancing customer experience within the business banking sector. If you are passionate about data quality and service excellence, this opportunity is perfect for you.

Qualifications

• Minimum 2 years of relevant experience in KYC or business banking.
• Thorough knowledge of Excel and Power BI activities.

Responsibilities

• Provide analytical support to the KYC remediation team and publish detailed MIS.
• Automate MIS processes and monitor KYC requests in queues.

Skills

Excel

Power BI

Analytical Skills

Communication Skills

Interpersonal Skills

KYC Knowledge

Tools

MicroStrategy

BPM tools

Data Extraction Software

Job description

Responsibilities:

1. Provide MIS and analytical support to the KYC remediation team.
2. Maintain, analyze, and publish detailed MIS related to KYC remediation at the portfolio level using MicroStrategy, Power BI, BPM tools, and other data extraction software.
3. Prepare key analytics and business reports for KYC, service trends, and meetings.
4. Automate various MIS processes.
5. Monitor KYC requests in queues (e.g., BAW), ensure TAT is calculated, and share updates with stakeholders.
6. Maintain accurate database of KYC expiry dates.
7. Prepare and maintain internal reports/MIS as per management requirements (Daily/Weekly/Monthly).
8. Fulfill all administrative requirements for the respective unit.
9. Identify and recommend process improvements to enhance customer experience.
10. Assist the team with special assignments.
11. Follow up with customers and stakeholders for queries and service requests.
12. Ensure 100% adherence to audit recommendations with zero repeats.
13. Reconcile documents in safe custody with the Chubb register.
14. Check daily disbursal applications and maintain transmittal records, ensuring no escalations at levels 1 & 2.
15. Maintain the key register accurately with every movement.
16. Adhere to MER reporting requirements.
17. Respond to all email queries/requests within 24 hours.
18. Work towards organizational objectives, sustain service levels, and plan to enhance service standards for Business Banking.
19. Generate and publish daily, weekly, yearly reports and MIS.
20. Develop dashboards to monitor KYC remediation team performance and service request completion.
21. Collaborate with Service Managers to identify service improvement areas.
22. Publish MI reports to relevant stakeholders as per schedule.
23. Innovate and suggest new methods to improve service, automate processes, and enhance online platforms.
24. Implement data quality initiatives across customer, product, and channels.
25. Recommend processes to ensure data quality and consistency.
26. Back up Service Managers during their absence.
27. Ensure compliance with policies and SOPs to prevent potential losses, AML fraud, and uphold ethical standards.
28. Stay updated on service channels, SOPs, KYC procedures, and changes/developments.
29. Handle functions with adherence to processes and be flexible to operate from different locations if needed.
30. Coordinate timely with team and stakeholders for seamless KYC remediation processing.
31. Manage service inquiries, customer requests, data analysis, and publishing activities, ensuring resolution and process improvements for cycle time reduction, cost savings, and customer satisfaction.

Minimum Requirements:

• Minimum 2 years of relevant experience.
• Thorough knowledge of Excel and Power BI activities.
• Good communication and interpersonal skills.
• Knowledge of Business Banking operational systems, procedures, and policies.
• Positive attitude, strong work ethics, and team spirit.