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Join a forward-thinking company where beauty meets empowerment. In this role, you will create memorable experiences for clients, driving sales while embodying the Sephora attitude. With a focus on community and personal growth, you will be part of a culture that values diversity and authenticity. Your passion for beauty and strong sales techniques will help you build client loyalty and contribute to the store's success. This is more than just a job; it's an opportunity to make a meaningful impact in the beauty industry every day.
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Position Purpose
Create an addictive experience for our clients’ ensuring sales in accordance with our DNA, Sephora Attitude and meeting the objectives set by the Store Manager/Director.
Key Accountabilities
Client Experience
Win clients loyalty.
Welcome, listen to, understand, shape, and satisfy client needs, exceeding their expectations.
Share knowledge to build trust and repeat business.
Introduce complimentary services to the client and assist to uplift the average basket sales.
Apply Sephora Attitude with the use of digital tools to enhance the client’s experience.
Education & Demonstration
Assist and guide clients on the most appropriate range of products, according to their needs and skin type.
Support your store team in explaining and demonstrating new products to the clients.
Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
Make sure to set example and be always a role model.
Sales
Use the Sephora Attitude & selling techniques to build and maximize each client's basket.
Contribute to achieving store monthly turnover.
Contribute to the store commercial and operational KPIs.
Operations
Apply the policies and procedures according to Sephora standards.
Support your store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.) according to Sephora standards.
Assist your store in all departments where necessary (cash, operations other axis).
Contribute to the overall store image through cleanliness and product restocking.
Contribute to improving on audit finding.
Know How
Keep the knowledge and skills up to date by attending regular training and convention events, either in-class at/with Sephora University, in your store and by connecting and actively using our digital training platform.
Job Holder Profile
Experience
Proven successful sales and services in store.
Minimum 1 to 2 years’ experience in sales.
Passion for beauty
Languages
English – minimum intermediate level.
Competencies
Strong selling techniques.
Good communication skills.
Punctual.
Innovative.
HERE, YOU WILL FIND:
Join us and belong to something beautiful.