Community Manager

OLIVER; Dubai; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking an experienced Community Manager to build and manage their online community. The role involves engaging with the audience, monitoring social media channels, and ensuring a positive brand image. Ideal candidates will have over 3 years of experience in community management and strong communication skills.

Qualifications

• 3+ years of experience in community management or social media management.
• Proficient with social media management tools and analytics platforms.
• Strong communication skills, both written and verbal.

Responsibilities

• Engage with the community by responding to comments and messages.
• Schedule and manage social media posts for consistent brand presence.
• Monitor social media channels for feedback and insights.

Skills

Communication skills

Social media management

Crisis management

Detail-oriented

Organizational skills

Tools

Social media management tools

Analytics platforms

Job description

Working in partnership with our client, we are looking for an experienced and proactive Community Manager to join our team. This role will be responsible for building, nurturing, and managing our online community. The ideal candidate will be the bridge between our brand and the audience, ensuring engaging, timely, and meaningful interactions while maintaining a positive brand image.

About the role:

As a Community Manager, you will be responsible for fostering a vibrant online community, engaging with members, and representing our brand positively across platforms.

What you will be doing:

1. Actively engage with the community by responding to comments, messages, and discussions across platforms.
2. Schedule and manage social media posts to ensure consistent brand presence and communication.
3. Monitor social media channels and community platforms to gather feedback, trends, and insights.
4. Address community concerns or issues promptly, maintaining a positive and professional tone.
5. Track key community metrics and provide regular reports on growth, engagement, and sentiment.
6. Analyze insights to refine strategies and improve community engagement efforts.
7. Handle crises or negative situations with professionalism, protecting the brand's reputation.

What you need to be great in this role:

• 3+ years of experience in community management or social media management.
• Strong communication skills, both written and verbal.
• Proficiency with social media management tools and analytics platforms.
• Ability to stay calm and professional under pressure, especially during crises.
• Understanding of social media trends, digital behavior, and audience engagement.
• Detail-oriented with excellent organizational and multitasking abilities.