Operations Performance Manager

The Emirates Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

The Emirates Group seeks a seasoned professional to lead cargo operations, ensuring optimal performance and compliance. The role involves driving initiatives, monitoring KPIs, and collaborating across teams to enhance service quality. Ideal candidates will have a strong engineering background and extensive experience in logistics.

Qualifications

• 8+ years of experience in cargo operations.
• Strong background in operations, safety, and performance management.

Responsibilities

• Lead cross-functional projects to optimise operations performance.
• Monitor service quality and analyse KPIs.
• Conduct operational audits and evaluations.

Skills

Analytical skills

Communication

Stakeholder management

Leadership

Education

Bachelor's degree in engineering (preferably industrial engineering)

Tools

Business intelligence tools (e.g., MicroStrategy)

Job description

Job Responsibilities

• Lead cross-functional projects to optimise operations performance in collaboration with business units and HQ functions.
• Implement key Onednata initiatives including Operational Best Practices (OBP), Business Resource Planning (BRP), and World Class Operational Performance.
• Monitor service quality, analyse KPIs, and collaborate with Operations Managers to address and resolve performance shortfalls and improve processes.
• Produce and review monthly performance reports, recommending corrective actions where needed.
• Develop and circulate performance indicators (KPIs) to encourage accountability and continuous improvement.
• Conduct operational audits and evaluations to support new business growth opportunities.
• Attend cargo and ground handling forums to share best practices and industry innovations.
• Implement governance and best-in-class processes across procurement, resource management, and supply chain operations.
• Drive standardisation of customer experience and safe service delivery across dnata Cargo.
• Oversee risk management and data processes to ensure compliance and performance improvement.

Requirements

To be considered for the role, you must meet the following requirements:

• Bachelor's degree in engineering (preferably industrial engineering) or a relevant field.
• 8+ years of experience in cargo operations.

Preferred Qualifications

• Strong background in operations, safety, and performance management within the aviation or logistics sector.
• Proven ability to lead initiatives across teams and drive measurable improvements.
• Excellent analytical, communication, and stakeholder management skills.
• Experience using business intelligence tools (e.g., MicroStrategy) and managing data-driven insights.
• A proactive leader with a passion for operational excellence and continuous improvement.
• Advanced analytical and data management skills.
• Experience in oversight and monitoring.
• Knowledge of commercial, training, and quality assurance processes is a plus.
• Ability to build and maintain effective working relationships across departments.
• Advanced presentation and professional writing skills.

At Emirates Group, we are committed to providing our employees with opportunities to grow and develop in their careers. If you are seeking a challenging and rewarding opportunity, apply today and join our team!