Cloud Operations Architect, UAE, MENAT

Amazon; Dubai; On-site; AED 150,000 - 220,000; Full time

Job summary

Join Amazon Web Services as a Cloud Operations Architect, where you will drive customer innovation and service adoption. In this role, you'll leverage your technical expertise to provide strategic guidance, ensure operational health of AWS environments, and advocate for customers' needs. This position requires a Bachelor's degree and 3 years of relevant technical experience, with a focus on building relationships and driving value for clients across various industries.

Benefits

Flexible work-life balance

Professional development resources

Inclusive culture

Mentorship opportunities

Qualifications

• 3 years of technical engineering experience.
• Experience with AWS or other cloud services.
• Experience as a technical lead in enterprise or customer-facing environments.

Responsibilities

• Advise on solutions and provide technical guidance.
• Ensure AWS environments remain operationally healthy.
• Develop trusting relationships with customers.

Skills

Technical engineering experience

Operational troubleshooting

Customer-facing skills

Cloud services experience

Education

Bachelor's degree

Job description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? The Cloud Operations Architect role offers an opportunity to drive our customers' innovative spirit across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role but a chance to be the principal technical advisor and voice of the customer to organizations ranging from startups to Fortune 500 enterprises.

The Role

As a Cloud Operations Architect, you will craft and execute strategies to promote AWS service adoption, including EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, and others. Your technical expertise and customer-facing skills will enable you to represent AWS effectively within customer environments and engage with senior leadership on incidents, tradeoffs, support, and risk management.

You will provide advocacy and strategic guidance to help plan and build solutions using best practices, proactively maintaining operational health of AWS environments. Building close relationships with customers will help you understand their business and technical challenges, enabling them to derive maximum value from AWS. Travel of 10% or more may be required.

The Cloud Operations Architect is central to delivering value to our Enterprise Support customers. If you're eager to be at the forefront of innovation, join us!

About AWS Support

AWS Sales, Marketing, and Global Services (SMGS) focus on driving revenue growth across small, midmarket, and enterprise accounts, including the public sector. The AWS Support team collaborates with leading companies, emphasizing world-class support as vital to customer success, especially for mission-critical applications built on AWS.

Key Responsibilities

1. Advise on solutions, provide technical guidance, and advocate for customers.
2. Ensure AWS environments remain operationally healthy while reducing costs and complexity.
3. Develop trusting relationships, understanding customer business needs and technical challenges.
4. Drive technical discussions on incidents, tradeoffs, and risk management using your expertise and customer obsession.
5. Consult with a range of partners from developers to C-suite executives.
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services, and Sales Managers.
7. Proactively identify opportunities for customers to gain additional value from AWS.
8. Provide detailed reviews of service events, monthly & quarterly metrics, and prelaunch planning.
9. Solve diverse problems as customers migrate workloads to the cloud.

About the Team

Amazon values diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. Whether you're just starting your career, have taken an unconventional path, or have alternative experiences, your application is welcome.

Why AWS?

AWS is the world's most comprehensive cloud platform, pioneering cloud computing with a broad suite of trusted products and services used by startups to Global 500 companies.

Work/Life Balance

We prioritize work-life harmony, offering flexibility to support your success at work and at home.

Inclusive Culture

Our affinity groups and events foster inclusion and celebrate diversity, inspiring continuous learning and curiosity.

Mentorship & Career Growth

We support your professional development through knowledge sharing, mentorship, and career advancement resources.

Minimum Qualifications

• 3 years of technical engineering experience.
• Operational troubleshooting experience in compute, storage, networking, CDN, databases, DevOps, big data, analytics, security, or applications development within distributed systems.
• Bachelor's degree.
• Experience with AWS or other cloud services.
• Experience as a technical lead in enterprise or customer-facing environments.
• UAE Citizen (Emirati).

We are committed to an inclusive culture and provide accommodations for applicants with disabilities. If you need support during the application process, please contact us.