Customer Care Executive (UAE National)

Confidential Careers; Sharjah; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the UAE is looking for a dedicated Customer Care Executive. This role involves providing exceptional service and support to clients, handling inquiries, and ensuring positive customer interactions. Ideal candidates will have strong communication skills, a problem-solving attitude, and the ability to thrive in a fast-paced environment. Join a dynamic team focused on customer satisfaction and retention.

Qualifications

• 2 to 4 years of experience in customer service or client support role.
• Excellent verbal and written communication skills.

Responsibilities

• Respond promptly to customer inquiries via various channels.
• Collaborate with internal departments to improve customer service.

Skills

Communication

Problem Solving

Multitasking

Education

Bachelor degree in communications

Bachelor degree in business

Tools

Customer Service Software

CRMs

Microsoft Office

Job description

We are seeking a dedicated, empathetic, and customer-focused Customer Care Executive (UAE National) to join our team. In this role, you will be the voice of our brand—providing exceptional service and support to our clients and customers across various communication channels. The ideal candidate has a passion for helping others, thrives in a fast-paced environment, and is committed to delivering solutions with a smile.

As a Customer Care Executive, you will handle inquiries, resolve complaints, and ensure every customer interaction is a positive one. You’ll also have the opportunity to build relationships and contribute directly to customer satisfaction and retention.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, live chat, or in person
• Provide accurate, valid, and complete information by using the right tools and resources
• Handle customer concerns and complaints with empathy, professionalism, and efficiency
• Follow up on customer interactions to ensure satisfaction and resolution
• Maintain records of customer interactions, transactions, feedback, and actions taken
• Collaborate with internal departments to find solutions and improve customer service processes
• Identify and escalate priority issues to the appropriate channels
• Continuously strive to improve service quality and customer experience
• Stay updated on company products, services, promotions, and procedures
• Meet individual and team performance goals for service level, quality, and productivity

Qualifications:

• Bachelor degree in communications, business, or related field
• 2 to 4 years of experience in customer service or client support role
• Excellent verbal and written communication skills
• Strong problem-solving skills with a solution-oriented approach
• Patience and ability to handle difficult or emotional customers with professionalism
• Strong multitasking, time management, and organizational abilities
• Proficiency in using customer service software, CRMs, and Microsoft Office
• Ability to work independently and as part of a team in a dynamic environment
• Positive attitude, willingness to learn, and a customer-first mindset