Cargo Customer Services Supervisor

Emirates Group; Dubai; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the logistics sector is seeking a Cargo Customer Services Supervisor in Dubai. The role involves planning and supervising staff, ensuring compliance with safety and quality standards, and managing customer relations in air cargo operations. Candidates should have 4 to 6 years of relevant experience and a strong understanding of IATA regulations.

Qualifications

• 4 to 6 years of experience in Air Cargo Operations.
• Proficient knowledge of IATA rules, regulations, procedures, and tariffs.
• Knowledge of import and export rules and regulations.

Responsibilities

• Plans staff and prepares rosters for optimal resource utilization.
• Supervises a small team to ensure compliance with procedures.
• Manages customer complaints and maintains service quality.

Skills

Data collection and analysis

IT and computer literacy

English language proficiency

Strong communication

Negotiation skills

Professional writing

Safety awareness

Education

High School diploma or equivalent

Job description

Cargo Customer Services Supervisor Jobs in Dubai, UAE

In this role, you will:

1. Deploy: Plans staff and prepares rosters to ensure that appropriate resources are in place to accommodate the planned workload, training, and leave requirements to achieve optimal resource utilization.
2. Lead: Organizes and supervises the work of a small team of direct reports to ensure that work is completed efficiently and in compliance with procedures. Meets with staff regularly to update them about changes in systems (e.g., new destinations, tariffs, fuel surcharge, embargoes, restrictions).
3. Execute: Ensures compliance with safety, quality, and environmental policies to maintain a healthy and safe work environment. Provides support and direction to staff to promote safety. Implements departmental policies and procedures, and ensures daily operations adhere to standards. Identifies opportunities for continuous improvement, cost reduction, and productivity enhancement. Builds and maintains relationships with internal and external customers to support service quality and growth. Collaborates with Sales Manager/Terminal Services Controller – Cargo to analyze market and product issues, training needs, and product enhancements. Reviews and evaluates rates to meet production and service objectives. Ensures accurate updates of inventory, database, and rate systems, and proper reporting to management. Coordinates with Calogi customers and terminal staff to ensure timely service and high customer satisfaction. Manages customer complaints and feedback, ensuring timely acknowledgment and corrective actions. Conducts weekly meetings with the Calogi Support team to address issues and maintain quality standards.

Qualifications & Experience

To be considered for the role, you must meet the following requirements:

• Experience in Logistics/Cargo, specifically Air Cargo.
• High School diploma or equivalent (12 years of schooling).
• 4 to 6 years of experience in Air Cargo Operations.
• Proficient knowledge of IATA rules, regulations, procedures, and tariffs.
• Knowledge of import and export rules and regulations.
• Data collection and analysis skills.
• IT and computer literacy skills.
• English language proficiency.
• Strong communication, negotiation, and professional writing skills.
• Safety awareness skills.