Retail Operations Manager

Life Pharmacy; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading pharmacy chain in the UAE is seeking a Retail Operations Manager to oversee operations across multiple locations. The ideal candidate will enhance customer experience, drive sales growth, and ensure compliance with operational standards. This role offers a dynamic work environment and opportunities for professional growth.

Benefits

Competitive salary and performance incentives

Dynamic and collaborative work culture

Opportunities for professional growth

Qualifications

• Minimum 5 years of experience in retail operations management.
• Proven track record of driving sales growth and improving operational efficiency.

Responsibilities

• Manage day-to-day operations of multiple stores.
• Lead and support store managers to achieve sales and customer service targets.
• Implement and monitor operational policies and compliance.

Skills

Leadership

Communication

Team Development

Multitasking

Education

Bachelor's degree in Business Administration

Bachelor's degree in Retail Management

Job description

Company Description

LIFE Pharmacy is the largest retail chain of pharmacies in the Middle East with 500+ Pharmacies, Health & Wellness Stores, and Hypermarkets. They offer a wide range of healthcare products including medicines, cosmetics, lifestyle products, and healthcare equipment. The focus on customer satisfaction is evident in the warm and friendly ambiance and excellent service provided at LIFE Pharmacies.

We are seeking an experienced Retail Operations Manager to lead and optimize our retail operations across multiple locations. The ideal candidate will ensure high operational standards, enhance customer experience, and drive commercial performance.

???? Key Responsibilities:

• Manage day-to-day operations of multiple stores to ensure excellence in service delivery and store performance.
• Lead and support store managers to achieve sales, profitability, and customer service targets.
• Implement and monitor operational policies, procedures, and compliance with regulatory standards.
• Analyze store performance metrics and execute strategies for improvement.
• Ensure effective stock control, inventory management, and visual merchandising across stores.
• Conduct regular audits and ensure SOP adherence across all branches.
• Collaborate with HR, Marketing, Procurement, and other departments for smooth cross-functional operations.
• Mentor and develop retail teams through training and performance management.

???? Requirements:

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum 5 years of experience in retail operations management (pharmacy/healthcare retail preferred).
• Strong leadership, communication, and team development skills.
• Proven track record of driving sales growth and improving operational efficiency.
• Ability to multitask and thrive in a fast-paced retail environment.

???? What We Offer:

• Competitive salary and performance incentives.
• Dynamic and collaborative work culture.
• Opportunities for professional growth within a leading pharmacy chain.