F&B Service Expert

JW Marriott Marquis Hotel Dubai; Dubai; On-site; AED 20,000 - 40,000; Full time

Job summary

Join a forward-thinking hotel that emphasizes creating memorable experiences for guests. As a Guest Service Expert, you will play a crucial role in ensuring every guest enjoys their stay by providing exceptional service and maintaining a welcoming environment. Your responsibilities will include interacting with guests, managing menus, and performing physical tasks to enhance the dining experience. This role offers a unique opportunity to be part of a global brand dedicated to excellence and hospitality, where your contributions are valued, and your professional growth is encouraged. Experience the joy of making a difference in guests' lives while being part of an incredible team.

Qualifications

• Ability to create memorable experiences for guests.
• Strong communication skills and adherence to policies.

Responsibilities

• Ensure guests enjoy their meals through exceptional service.
• Maintain cleanliness and manage menus effectively.

Skills

Customer Service

Communication

Teamwork

Physical Stamina

Education

High School Diploma

Job description

Join Our Team as a Guest Service Expert

Our jobs aren’t just about serving food; we aim to create memorable and unique experiences for our guests, complemented by excellent food and drinks. As a Guest Service Expert, you will take the initiative to ensure guests enjoy their meal by setting tables, communicating with the kitchen, interacting and serving guests, and maintaining cleanliness of work areas and supplies. Your role is to make every transaction part of the overall experience.

Success in this role requires creating a safe workplace, adhering to company policies and procedures, maintaining quality standards, and presenting a professional appearance and communication. You will be on your feet, moving around, managing menus, and performing physical tasks such as lifting and carrying objects up to 25 pounds (or 50 pounds with assistance), reaching, bending, twisting, and stooping as needed. Performing these duties well is essential to delivering exceptional service to our guests and supporting our business goals.

About Marriott Hotels

Marriott Hotels strives to elevate hospitality through innovation while maintaining the comfort of familiar experiences worldwide. As a host, you will help uphold our promise of “Wonderful Hospitality. Always.” by providing thoughtful and heartfelt service that builds on our legacy. Join Marriott Hotels and be part of a global portfolio of brands dedicated to excellence.

About JW Marriott

JW Marriott is part of Marriott International's luxury portfolio, with over 100 properties worldwide in vibrant cities and resort locations. We prioritize our associates' happiness because it directly impacts guest satisfaction. Our team members are confident, innovative, genuine, and carry forward the legacy of our founder, J. Willard Marriott. We offer a unique work environment with opportunities for training, development, recognition, and pursuing your passions within a luxury setting focused on holistic well-being. Join us and experience The JW Treatment—where you can do your best work, begin your purpose, belong to an incredible global team, and become the best version of yourself.