Sales Manager - Groups and Events

Hyatt Corporation; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic professional to manage group and banquet requests. This role involves liaising with clients and sales teams, ensuring all events reflect the brand's high standards. You'll develop proposals, maintain records, and utilize systems like Opera and Envision to optimize reservations and function space. If you have a passion for hospitality and a knack for sales techniques, this opportunity offers a chance to thrive in a luxury hotel environment while contributing to memorable guest experiences.

Qualifications

• Minimum 2 years experience in MICE segment or similar role in luxury hotel.
• Good understanding of selling techniques and banquet knowledge.

Responsibilities

• Handle all leads from sales team and direct client inquiries.
• Maintain relationships with clients and ensure successful events.
• Achieve targets for Group Room Nights and revenue.

Skills

Sales Techniques

Banquet Knowledge

Customer Service

Communication

Education

Experience in Luxury Hotel

Tools

Opera

Envision

Job description

Summary

• Handle all leads from the sales team and direct client inquiries regarding group and banqueting requests.
• Maintain a close working relationship with clients from the initial proposal sending to onsite liaison between hotel and organizer.
• Liaise with sales account managers on any corporate or group issues and action as required, maintaining communication internally.
• Review functions blocked by you weekly to ensure that all business on the books is “live” and traced, tracked for confirmation.
• Ensure that all agreements (groups and catering contracts) follow the established hotel policies and procedures and are based on sound commercial judgment.
• Ensure that all credit and collection procedures established by the hotel are implemented following the established Credit Policies & Procedures.
• Develop professional conference and incentive sales proposals that win business for Park Hyatt Abu Dhabi.
• Develop excellent knowledge of Opera and Envision systems to be competent in checking reservations, room type availability, and function space availability.
• Have strong hotel product knowledge and be well versed in up-selling techniques.
• Ensure correct booking procedures are applied in relation to group room allocations, meeting set-ups, catering terms, and contractual agreements.
• Ensure that all events are carried out in an innovative and stylish fashion that reflects positively on the customer’s event and remains a positive brand contact for Park Hyatt Abu Dhabi.
• Maintain complete and supported records of all sales agreements, contracts, and quotes for the hotel as per Park Hyatt Abu Dhabi Hotel and Villas procedures.
• Entertain potential and current customers based on business priorities.
• Attend and participate in site inspections.
• Have a good understanding of contribution margins for each product and work with respective heads of departments to maximize operating results.
• Achieve targets in terms of number of Group Room Nights, Average Rate, Banquet Covers, and revenue as set by the Director of Sales & Marketing and Director of Sales.
• Be demanding and critical when it comes to departmental standards.
• Maintain confidentiality on work issues.
• Maintain a good rapport and working relationship with staff in the department and all other departments.
• Attend and contribute to all staff meetings, departmental and hotel trainings scheduled, and other related activities.
• Fully support the Departmental Training Function in the Department assigned.
• Undertake any reasonable tasks and secondary duties as assigned by the Director of Sales.
• Respond to any changes in the Sales function as dictated by the market and the hotel.
• Project at all times a positive and motivated attitude and exercise self-control.
• Handle guest and colleague inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found, ensuring follow-up with guests.

Qualifications

Minimum 2 years work experience in government, weddings, and MICE segment or in a similar role in a luxury international brand hotel within the UAE.

Good understanding of selling techniques and banquet knowledge.