Receptionist

Hyde Johannesburg Rosebank; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated Receptionist to be the first point of contact for guests at their stunning new resort. This role is pivotal in ensuring a warm and welcoming experience from arrival to departure. You will manage check-ins and check-outs, provide concierge assistance, and collaborate with various departments to enhance guest satisfaction. If you have a passion for exceptional service and a background in luxury environments, this is your chance to shine in a vibrant and dynamic setting.

Benefits

Growth Opportunities

Collaborative Culture

Employee Benefits

Qualifications

• Strong background in luxury hospitality and high-end service environments.
• Proficient in front desk procedures and guest check-in/check-out processes.

Responsibilities

• Manage guest check-in/check-out efficiently and accurately.
• Provide personalized service and address guest inquiries professionally.
• Assist guests with reservations and local recommendations.

Skills

Luxury Hospitality Experience

Exceptional Communication

Front Desk Operations

Reservation Systems Knowledge

Education

High School Diploma

Degree in Hospitality Management

Job description

Company Description

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

Job Description

As a Receptionist at Delano Dubai, you will be the first point of contact for our guests, setting the tone for their stay from arrival to departure. With your dedication to providing world-class service, you’ll ensure that every guest receives a warm, welcoming experience that exceeds expectations.

Key Responsibilities

• Guest Check-In/Check-Out: Efficiently manage the check-in and check-out process while ensuring accuracy and smooth operations.
• Guest Service Excellence: Provide personalized service, addressing guest needs and inquiries with professionalism and a positive attitude.
• Reservations & Inquiries: Handle reservations, respond to guest queries, and ensure all guest preferences and special requests are communicated to the relevant departments.
• Concierge Assistance: Assist guests with requests such as booking excursions, arranging transportation, and offering recommendations for local attractions and dining options.
• Administrative Duties: Maintain accurate guest records, manage billing and payment transactions, and ensure all front desk operations are handled efficiently.
• Collaboration: Work closely with housekeeping, maintenance, and other hotel departments to ensure seamless guest experiences and prompt resolution of any issues.
• Safety & Security: Ensure that all security protocols are followed, maintaining guest privacy and safety at all times.
  
  

Qualifications

• Luxury Expertise: You possess a strong background in luxury hospitality, with experience in high-end hotels or premium service environments. Your ability to offer polished, discreet, and personalized service ensures that every guest interaction reflects the highest standards of excellence and goes beyond expectations.
• Exceptional Communication: Your communication and interpersonal skills are second to none, allowing you to engage with guests in an elegant manner that enhances their overall experience.
• Operational Expertise: You are proficient in the day-to-day operations of a luxury hotel, with a solid understanding of front desk procedures, guest check-in/check-out processes, and reservation systems. Your knowledge of hotel management software, attention to detail, and ability to efficiently manage multiple tasks ensures seamless operations and an exceptional guest experience.
• Educational Background for Receptionist: A high school diploma or equivalent is required. A degree in Hospitality Management, Business Administration, or a related field is preferred, as it aligns with our commitment to excellence in service and operational standards within the luxury hospitality industry.
• Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences.
  
  

Additional Information

Why Join Us

• Shape the future of an ultra-luxury hotel where your ideas and energy make a big splash.
• Dive into a culture that’s all about growth, collaboration, and having a blast along the way.
• Score sweet perks and benefits that celebrate your rockstar status in hospitality.
  
  

Apply Now

If you’re a passionate person eager to lead in the world of luxury hospitality, we'd love to hear from you! Send your resume and a compelling cover letter detailing why you’re the perfect fit.

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