Receptionist and Parent Liaison Officer - Regent International School

Forteseducation; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading education provider in the UAE is seeking an experienced Receptionist & Parent Liaison Officer for Regent International School. The role involves managing inquiries, liaising with families, and ensuring compliance with educational regulations. Ideal candidates will possess strong communication skills and a Bachelor's degree, with bilingual abilities being a plus.

Qualifications

• Bachelor's degree in any discipline.
• Excellent written and spoken communication skills.
• Bi-lingual abilities, especially Russian, are an advantage.

Responsibilities

• Answer, screen, and forward incoming calls.
• Liaise with families and nurture relationships.
• Ensure compliance with Ministry of Education regulations.

Skills

Communication

Customer Service

Negotiation

Numerical Skills

Education

Bachelor's degree

Job description

About Us

Fortes Education has been a leading education provider in the UAE for over four decades, offering premium international schools and nurseries that have experienced outstanding success and growth. Our schools provide innovative and character-building education across the Middle East region.

Our core ethos is Positive Education (PosEd), fostering active engagement, character strengths, and meaningful relationships. We aim to develop happy learners, confident young adults, and lifelong learners equipped with resilience, a growth mindset, and deep character strengths.

About Regent International School

With over 35 years of history, Regent International School is recognized as a leading and innovative school, a global leader in Positive Education. We promote a community spirit focused on inspiring and empowering students through a comprehensive curriculum including the National Curriculum of England, GCSE/IGCSE, and A Levels. Our unique programs include Environmental and Sustainability Studies, STEAM, mini-MBA, and advanced technology integration such as AI and AR/VR. The school was rated 'Very Good' by DSIB and 'Outstanding' in BSO inspection in 2019.

We are excited to offer an opportunity to join our dynamic and innovative team.

Job Role

We seek an experienced and enthusiastic Receptionist & Parent Liaison Officer to join Regent International School.

Main Responsibilities

1. Answer, screen, and forward incoming calls, providing basic information as needed.
2. Provide office support to ensure school efficiency.
3. Liaise with families and nurture relationships throughout the student lifecycle.
4. Maintain open communication with parents, addressing concerns, complaints, and feedback promptly and escalating when necessary.
5. Coordinate parent/community events and support induction processes.
6. Act as the first point of contact for parental complaints, monitor, and escalate issues.
7. Ensure compliance with Ministry of Education and KHDA regulations.
8. Participate in weekly meetings to address queries and conduct workshops.
9. Manage inquiries via CRM, notify staff of visitors, and welcome visitors professionally.
10. Filter and redirect queries related to academic and operational policies.
11. Assist with new family onboarding, student transitions, and KHDA registration.
12. Support admissions with data entry and record keeping, including attendance and compliance registers.
13. Conduct surveys and work with marketing on communication strategies.
14. Support family exit procedures with initial interviews.
15. Manage mail, deliveries, and maintain security protocols.
16. Update calendars and schedule meetings.

Job Specification

• Bachelor's degree in any discipline.
• Excellent written and spoken communication skills.
• Bi-lingual abilities, especially Russian, are an advantage.
• Strong customer service, negotiation, and numerical skills.
• Proficient in computer applications.

Application Process

If you are passionate and committed to making a difference, apply online at Fortes Education Careers. Fortes Education is committed to safeguarding children; all positions require vetting including police checks and child protection certification.