Guest Services Operator

Fairmont Hotels & Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen im Bereich Luxus-Hospitality sucht einen leidenschaftlichen Guest Service Operator, der die Stimme des Hotels wird. In dieser Rolle sind Sie für die Begrüßung von Anrufern, die Beantwortung von Anfragen und die Sicherstellung eines unvergesslichen Gästeerlebnisses verantwortlich. Sie werden Teil eines dynamischen Teams, das sich der Bereitstellung außergewöhnlicher Dienstleistungen verschrieben hat. Wenn Sie über Erfahrung in der Luxus-Hotellerie verfügen und das Potenzial haben, den Gästen eine persönliche Note zu verleihen, ist diese Position ideal für Sie. Gestalten Sie die Zukunft eines ultra-luxuriösen Hotels mit und bringen Sie Ihre einzigartigen Ideen ein.

Benefits

Wettbewerbsfähige Vergütung

Karriereentwicklungsmöglichkeiten

Mitarbeiterrabatte

Flexible Arbeitszeiten

Qualifications

• Erfahrung im Luxus-Hospitality-Bereich mit diskreten Servicefähigkeiten.
• Ausgezeichnete Kommunikations- und zwischenmenschliche Fähigkeiten.

Responsibilities

• Erster Ansprechpartner für Gästeanfragen und Anrufe.
• Probleme der Gäste effektiv lösen und sicherstellen, dass sie zufrieden sind.

Skills

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Problem Lösung

Luxusservice-Protokolle

Education

Bachelor in Hospitality Management

Tools

Hotelmanagement-Software

Job description

Company Description

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced a fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became a social hub for the fashion and entertainment elite. Guided by these principles, Delano Dubai aims to bring sophisticated style and elevated service to the UAE.

Located on Bluewaters Island, the Delano Dubai resort will feature luxury rooms and suites, four culinary and mixology venues, an oceanfront pool, and a wellness studio.

Job Description

Summary:As a Guest Service Operator, you will be the voice of our hotel—connecting with guests and ensuring their needs are met with a personal touch. Your main duties include managing incoming calls, assisting guests with inquiries, and enhancing their overall experience. We are committed to providing unforgettable experiences through exceptional service that reflects our dedication to excellence.

Responsibilities:

• Be the First Point of Contact: Greet callers warmly and professionally, creating a welcoming experience from the first interaction.
• Provide Stellar Service: Share insider tips about hotel amenities, attractions, and dining options to make each interaction memorable.
• Problem Resolution: Address guest concerns effectively, ensuring satisfaction and comfort, and escalate issues to management when necessary.
• Streamline Communication: Connect guests with the appropriate departments for seamless service delivery.
• Maintain Records: Keep accurate logs of calls, messages, and requests for follow-up.
• Collaborate with Teams: Work closely with front desk, housekeeping, and other departments to ensure a cohesive guest experience.
• Stay Prepared: Be familiar with hotel emergency procedures to ensure guest safety.

Qualifications

About You:

• Luxury Experience: Proven experience in a luxury hospitality setting, demonstrating sophisticated and discreet service skills.
• Exceptional Skills: Excellent communication and interpersonal skills, with a refined approach to guest interactions.
• Operational Knowledge: Proficiency in hotel management software and understanding of luxury service protocols.
• Educational Background: Bachelor’s degree in Hospitality Management or equivalent experience preferred.
• Great Personality: We value personality and experience equally. Embrace diversity, bring your unique self, and contribute to creating memorable guest experiences.

At Delano Dubai, your role as Guest Services Operator is key to delivering a seamless, luxurious experience, maintaining our reputation for elegance and excellence.

Additional Information

Why Join Us:

• Be part of shaping the future of an ultra-luxury hotel where your ideas matter.
• Join a culture of growth, collaboration, and fun.
• Enjoy perks and benefits that recognize your contributions.

Apply Now:
If you’re a passionate Guest Services Operator ready to excel in luxury hospitality, we want to hear from you! Send your resume and a cover letter explaining why you’re the perfect fit.