IT Support Engineer

湯潮; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading consumer commerce platform in the UAE is seeking an IT Support Engineer to manage critical infrastructure and provide support. The role involves project management, team supervision, and ensuring optimal IT operations. Ideal candidates will have strong technical skills and the ability to thrive under pressure.

Qualifications

• Experience supervising a team or leading peers.
• Experience in customer-facing technical roles.

Responsibilities

• Manage projects and supervise a team of IT technicians.
• Ensure optimal performance of IT equipment and infrastructure.
• Provide technical support and maintain documentation.

Skills

Linux/Unix System Support

MS Windows System Support

Networking

Analytical Skills

Problem-Solving

Communication Skills

Education

IT/ICT further education qualification

Tools

Cisco

Job description

About noon

noon is the region's leading consumer commerce platform. Launched in Saudi Arabia and the UAE in December 2017, and expanded to Egypt in February 2019, noon's ecosystem includes marketplaces for food delivery, quick-commerce, fintech, and fashion. We are a work in progress; six years in, but only 5% done.

Our mission: Every door, every day.

What you'll do:

As an IT Support Engineer, you will be responsible for your site, working closely with the business and fellow engineers to implement and maintain critical infrastructure, as well as providing day-to-day support to meet current and future business needs. You will have opportunities to participate in projects and innovate, being a key part of a multinational team committed to high-quality results and continuous improvement.

Responsibilities:

• Ensure all IT equipment and infrastructure operate at optimal performance, meeting KPIs and SLAs.
• Manage projects across the site, collaborating with the business and engineers to implement changes supporting evolving requirements.
• Supervise and manage a team of IT technicians, including workload management and reporting to the IT manager and regional IT management.
• Review, revise, and execute change management requests.
• Improve equipment efficiency and reduce costs through continuous improvement initiatives.
• Conduct random site audits to ensure adherence to IT and Health & Safety guidelines.
• Act as a point of contact for contractors and external suppliers, communicating technical issues and standards clearly.
• Undertake project management and act as a single point of contact for projects.
• Provide technical support and input to site and team projects, keeping stakeholders informed and maintaining documentation.
• Perform sanity checks and oversee technical execution of projects.
• Support ad-hoc requests, assisting a wide customer base.

Minimum Qualifications, Experience & Skills:

• Linux/Unix System Support experience.
• MS Windows System Support experience.
• Background in Networking – LAN/WAN and Wireless.
• Understanding of core internet technologies – Routing, Switching, DNS, DHCP, mail transport, OSI Model.
• Telecom knowledge including VOIP/SIP and mobile technologies is advantageous.
• Experience in customer-facing technical roles, with strong technical aptitude and communication skills.
• Experience supervising a team or leading peers.
• Project management and technical task execution experience.
• Strong analytical and problem-solving skills.
• Ability to operate autonomously under pressure, handle multiple priorities, and demonstrate professionalism and flexibility.
• Ability to develop clear documentation and willingness to learn new technologies.
• Willingness to travel up to 25%.
• Vendor certifications in Linux/Unix, Windows, Cisco (LAN/WAN/Wireless) are beneficial.
• IT/ICT further education qualification preferred.
• Experience in dynamic, customer-focused environments, including help desk or technical support management.
• Ability to support Fulfillment Centre Automated Systems and coordinate with corporate support groups.

Who will excel?

• High standards, strong work ethic.
• Resourcefulness and a bias for action.
• Fierce originality and adaptability.
• Readiness to pivot, learn, and grow with the company.