Customer Success Architect Jobs In Ajman | Grafana Labs

Customer Success Architect Jobs In Ajman | Grafana Labs

About the job

You’ll work closely with Self Serve Success Engineering and Sales Assist teams in identifying high-potential customers with complex technical requirements, and carrying out specialized technical and business consultations. You’ll own the technical engagement with these customers, forming a holistic understanding of their ecosystem of services and orchestrations, and provide guidance on how to successfully optimize and adapt Grafana Cloud to their needs as they scale and grow within and beyond Self Serve.

Requirement

• Regularly meeting with customers over video conference
• Responding to inbound written requests from our top Self Serve accounts, and new high-potential customers
• Finding patterns and common use cases in our highest growth customers that we should act on within our product and technical content
• Creating demo environments, guides, and enablement presentations for internal and external use
• Helping to up-skill our Customer Success Engineers and Sales Assist teams on trending technical concepts and use cases for our customers