Arabic Receptionist

Premier Inn Hotels LLC; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is seeking a dedicated Hotel Receptionist to provide exceptional customer service and manage guest check-in/check-out procedures. The ideal candidate will have at least one year of experience, excellent communication skills, and proficiency in Arabic. Join a dynamic team where your attention to detail and customer-oriented approach will shine.

Qualifications

• Minimum of one year of experience as a Hotel Receptionist in the Front Office department.
• Proficiency in Arabic (speaking, reading, and writing).

Responsibilities

• Greet and welcome guests, answer queries about promotions and room rates.
• Process payments and manage reservations efficiently.
• Monitor online guest feedback and explore options for improvement.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to detail

Proactive with excellent organizational skills

Tools

Opera PMS

Job description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will enable you to manage guest expectations in a fast-paced and busy environment. With a keen eye for detail, you will ensure all procedures are followed meticulously. Managing payments will become second nature, and you will possess excellent data entry skills to support accurate reporting.

Main responsibilities include:

1. Greet and welcome guests, visitors, and suppliers, answer telephone calls, and provide a warm, timely welcome in line with our brand standards.
2. Answer guest-related queries and provide information about promotions, room rates, activities, and local events to ensure guests receive accurate information.
3. Ensure payments are processed according to cash handling procedures and manage reservations and cancellations efficiently and accurately.
4. Identify corporate leads and build long-term relationships.
5. Drive online reputation by encouraging mentions and promoting customer feedback.
6. Monitor online guest feedback and explore options for improvement.
7. Carry out general office duties, including correspondence, emails, and filing, to ensure the smooth operation of the reception area. Maintain appropriate stock levels of supplies and stationery.
8. Communicate effectively with all departments regarding guest requests and complaints to ensure smooth service delivery.
9. Ensure the safety of all guests in accordance with safety procedures and guidelines.

Requirements:

• Customer-oriented approach
• Excellent communication skills
• Strong attention to detail
• Flexible, agile, and able to work under pressure
• Ability to work independently and as part of a team
• Proactive with excellent organizational skills
• Ability to provide exceptional customer service

You must have / be:

• Minimum of one year of experience as a Hotel Receptionist in the Front Office department of a hotel
• Knowledge of Opera PMS
• Proficiency in Arabic (speaking, reading, and writing)

Disclaimer: Naukrigulf.com is a platform to connect job seekers and employers. Applicants should independently verify the legitimacy of prospective employers. We do NOT endorse requests for money payments and advise against sharing personal or bank details. For security advice, visit our website. Report any suspicious activity to [e-mail].