Complex Sales Executive - MICE

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated individual to enhance guest experiences. This role involves maximizing revenue through effective sales techniques while ensuring guest loyalty. You will handle reservations, resolve guest inquiries, and support the Sales & Marketing team. If you are passionate about delivering exceptional service and fostering positive relationships, this opportunity is perfect for you. Join a team that values diversity and is committed to creating a welcoming environment for all.

Qualifications

• At least 2 years of related work experience.
• Ability to communicate with guests using clear and professional language.

Responsibilities

• Resolve guest calls, requests, or problems efficiently.
• Assist management in training and motivating employees.

Skills

Sales Techniques

Customer Service

Communication Skills

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Contact appropriate individual or department (e.g., Sales, Data, Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including upselling. Determine and provide complimentary items to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Handle all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into the appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in various formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: None.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Required Experience:

IC