Sales Coordinator

Caparol Middle East and Africa; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the manufacturing sector is seeking a Sales Support Specialist in Dubai. The ideal candidate will assist the sales team throughout the sales cycle, ensuring excellent customer service and achieving monthly sales targets. Responsibilities include coordinating with clients, preparing sales orders, and providing administrative support. Candidates should have a Bachelor's Degree and 3 to 5 years of relevant experience, with proficiency in SAP and Microsoft Office. Strong interpersonal and communication skills are essential.

Qualifications

• 3 to 5 years experience in similar field.
• Knowledge of the product and competitive environment.

Responsibilities

• Support Sales team through the complete sales cycle.
• Coordinate with clients and internal teams to meet business objectives.
• Prepare sales orders and manage documentation.

Skills

Customer Orientation

Interpersonal Skills

Problem-Solving

Communication

Education

Bachelor’s Degree

Tools

SAP

Microsoft Office

Job description

The ideal candidate will provide support / assistance to the Sales team through the complete sales cycle in order to achieve the monthly sales targets and at the same time provide excellent customer services.

Responsibilities

• To be a Customer’s focal point for all operational needs, collaborating closely with commercial, supply chain and other functional partners to meet business objectives while servicing our customers with excellence.
• To coordinate internally and externally with prospective and existing clients and ensure leads generated and existing clients are retained.
• Responsible for developing direct relationships with both internal sales partners and external customers while working to achieve or exceed revenue goals.
• Anticipation of customer expectations and identification of best solution or alternative.
• To support execution of sales through preparation of sales orders on SAP/ ERP and quotations etc., and send to the respective parties.
• To monitor and review price variances on LPOs in comparison with quotations.
• To internally coordinate with sales / supply chain / credit department and ensure smooth coordination on sales activities.
• To coordinate and provide administrative support on programs of sales & marketing campaigns to generate sales leads.
• Preparing pro forma invoices for customers.
• Efficiently respond to any queries by email or telephone.
• To support the sales function through showing and accompanying prospective clients around the facility, answering queries and highlighting the unique selling points to team members.
• To provide administrative support such as preparation and maintenance of documentation as needed of the sales department.
• To maintain relationships with clients through providing support on information, and guidance on new opportunities, recommendation on profit and service improvements etc.
• To coordinate internally with team and externally with clients on confirmation of sales orders / delivery dates / to attend to queries etc.
• Creation of stock transfer from DIC location to showroom of bases/materials which is not available in showrooms.
• Requesting for color key creation to QC dept as per sales person request.
• SAP contract creation, cost sheet creation and manual cost sheet requested by projects team.
• Arranging management approval for project prices.
• Updating cost sheet in SAP, (if required) amendment in quantity, price, additional products and project ending date.
• Applying discount (customer discount) on SAP as per request of sales person.
• Initiate the request for new article code creation.
• Coordination with Finance department for the cash customer payment receipts and credit customers for blocked accounts.

Qualifications

• Bachelor’s Degree in any discipline with 3 to 5 years experience in similar field
• Proficiency in SAP and Microsoft Office
• Candidates with similar background from manufacturing industry will be preferred
• Candidates with a valid UAE driving license will be preferred
• Knowledge of the product and competitive environment.
• Strong interpersonal relationship and customer orientation skills are required
• Well-organized with an aptitude in problem-solving
• Strong verbal and written communication skills