Front Office Receptionist

AccorHotel; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading hotel in Dubai is seeking a professional Receptionist to manage guest check-ins and check-outs, provide excellent customer service, and handle various administrative tasks. The ideal candidate will have experience in 5-star hotels, strong multi-tasking abilities, and proficiency in Microsoft Office. Knowledge of the German language is a plus. Join our team and contribute to providing exceptional guest experiences.

Qualifications

• Experience as a Receptionist in 5-star hotels.
• Highly responsible and reliable with a professional presentation.

Responsibilities

• Register and process check-in for all arrivals.
• Handle guest check-outs efficiently and professionally.
• Resolve guest complaints and requests.

Skills

Customer service

Multi-tasking

Time management

Proficiency in German

Tools

Microsoft Office Suite

Job description

Job Responsibilities

• Register and process check-in for all arrivals.
• Handle guest check-outs efficiently and professionally.
• Update guest information into the computer after a complete check-in.
• Be accountable for cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon guest departure.
• Handle walk-in reservations and process call-in reservations when the reservation section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries.
• Resolve guest complaints and requests, liaising with relevant departments for immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey messages, mail, and packages to guests.
• Assist at the Information counter, Foreign Exchange, Night Audit, and Business Center as assigned.
• Maintain knowledge of hotel rate codes, packages, segmentation, discounts, and handling procedures.
• Handle safe deposit boxes in accordance with policies and procedures.

Qualifications

Your experience and skills include:

• Experience working as a Receptionist in 5-star hotels.
• Customer service and data entry experience.
• Multi-tasking and time management skills, with the ability to prioritize tasks.
• Proficiency in Microsoft Office Suite.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.
• Proficiency in German language is advantageous.

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