Group Housing Coordinator

Marriott Hotels Resorts; Dubai; On-site; AED 40,000 - 55,000; Full time

Job summary

Join a leading hotel in Dubai as a Reservations Coordinator, where you'll manage room reservations, assist with group bookings, and ensure exceptional service. Enjoy competitive salary and benefits, including training and career growth opportunities in a dynamic environment.

Benefits

Accommodation

Meals on Duty

Transportation

World-Class Training

Recognition Programs

Discounted Accommodation

Medical and Life Insurance

Qualifications

• Experience in reservation processing and group billing.
• Ability to manage inventory and communicate effectively.

Responsibilities

• Process reservation changes and cancellations accurately.
• Maintain accurate records of rooming and billing data.
• Assist management with group-related issues.

Skills

Communication

Organization

Attention to Detail

Tools

MARSHA

Opera

Job description

Description

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1,608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before relaxing with a massage at Saray Spa. Sample flavors from around the world at our 10 restaurants and lounges, offering Japanese, Italian, Indian, and Thai cuisine. For those planning an event in downtown Dubai, our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore Dubai Mall, Burj Khalifa, and Dubai Opera, all just minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott, treating guests exceptionally starts with how we treat our associates. We believe it takes passionate people to create truly extraordinary experiences.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals to join our team. In return, we offer:

• Opportunities for a remarkable career, with potential to work across our extensive global portfolio of hotels.
• Learning opportunities with some of the region's best professionals.
• Opportunities for promotion as soon as they arise, aligned with our training and promotion schedules.
• A competitive salary with excellent benefits, including accommodation, meals on duty, transportation, and:
• World-class training and leadership development programs.
• Recognition programs.
• Discounted accommodation in over 8,000 hotels worldwide.
• Discounted food and drinks in our restaurants and bars.
• Discounts for friends and family.
• Unlimited career opportunities, both locally and internationally.
• Medical and life insurance.

OUR EXPECTATIONS FOR THE ROLE:

Rooms Reservations Processing

• Accurately process reservation changes and cancellations via correspondence, group rooming lists, or other approved media.
• Load group blocks in MARSHA and Opera, including booking suites following established procedures.
• Process VIP and staff reservations, including complimentary rooms.
• Review group resumes, cover sheets, and rooming lists for accuracy and special requests.
• Manage and track inventory for affiliate group blocks.
• Update forecast snapshots in Opera for individual groups.

General Rooming and Group Billing

• Record, classify, and summarize rooming and billing data, maintaining accurate records.
• Coordinate overflow rooms with the Event Manager and group contacts.
• Attend pre-convention meetings related to group and housing procedures.
• Be available on major arrival dates to assist with group-related issues.
• Communicate regularly with Revenue and Event Managers about group statuses.
• Maintain open communication with group contacts regarding changes.

Documentation/Reporting

• Analyze and store information using property software.
• Verify figures, postings, and documents for accuracy.
• Maintain secure and confidential files and records.
• Complete required reports.

Managing Events

• Manage bedroom-only groups and other reservations as requested.
• Perform other tasks as assigned by management.

Assists Management

• Coordinate with other departments for efficient operations.
• Perform additional tasks as directed.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all individuals and providing access to opportunities. We value diverse backgrounds and are committed to nondiscrimination based on protected categories, including disability and veteran status.

Required Experience: IC